Anahi Vazquez Orzuna
Costermer Service
Playa del Carmen
Summary
Dedicated with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Personable and highly organized with excellent communication and multitasking abilities. Possesses strong customer service and administrative skills, including managing phone systems and scheduling. Committed to creating welcoming environment and ensuring smooth front desk operations.
Overview
9
9
years of professional experience
2
2
Languages
Work History
Front Desk Receptionist
Hospiten Playa Del Carmen
06.2024 - 01.2025
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected doctor consultation deposits, fees, and payments.
- Send medical reports to the insurance companies for payment
- Give the patients estimated costs of the treatment
Front Desk Receptionist
Xperiencehotelsresorts
10.2018 - 02.2020
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- help reserve tours and restaurants.
Front Desk Receptionist
Royal Hideaway Hotels and Resorts
07.2016 - 08.2016
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
- Developed strong working relationships with team members, fostering a positive work environment.
Education
High School Diploma -
Preparatoria Abierta
Cuautla, Morelos, Mexico 05.2001 -
Skills
Customer service
Guest relations
Front office management
Cash handling
Time management
File management
Telephone etiquette
Office organization
Listening skills
Timeline
Front Desk Receptionist
Hospiten Playa Del Carmen
06.2024 - 01.2025
Front Desk Receptionist
Xperiencehotelsresorts
10.2018 - 02.2020
Front Desk Receptionist
Royal Hideaway Hotels and Resorts
07.2016 - 08.2016
High School Diploma -
Preparatoria Abierta
05.2001 -
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