Anaid Padilla
Marketer
Summary
Executive Assistant skilled at offering high-level administrative support to senior-level staff and customer service. Expert in travel management, expense tracking and schedule coordination. Expertly assists executive team using exceptional communication and organizational skills.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Ticketing Agent
American Airlines INC
11.2021 - 10.2024
- Collaborated with passengers and travel agents to resolve booking issues, correct fares, and clarify rules.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Resolved customer complaints by offering solutions and escalating issues when necessary.
- Guided clients regarding international travel requirements for our worldwide destinations.
- Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
- Managed group bookings of more than 50 passengers, coordinating seating arrangements and other logistics for large parties of travelers.
- Provided support during irregular operations, such as flight delays or cancellations, ensuring passenger needs were met swiftly and effectively.
- Kept current on airline policies and procedures to provide security and accurate information to passengers at all times.
- Maintained accurate records of transactions, ensuring accountability in all financial exchanges.
- Ensured timely resolution of any discrepancies found within booking systems, maintaining accurate records for future reference and analysis.
Event Producer
Grupo W
07.2021 - 11.2021
- Planning, production and coordination of events of different categories for the 3 brands of the group (FEST graduations, Camelia weddings, Meetpoint)
- Process management, creation of proposals, decorative design, logistics, furniture on budget
- Selection, payment and control of suppliers, minute by minute of the event, security prevention management
- Continuously sought opportunities for professional development, staying up-to-date on industry trends and best practices in event production.
- Fostered a positive working environment through effective team collaboration and clear communication of roles and responsibilities.
- Streamlined event operations by developing comprehensive project timelines, checklists, and budget guidelines for team members to follow.
- Collaborated closely with clients during the planning process to ensure their objectives were met within the scope of the event.
- Developed creative concepts for various events to drive attendee engagement and deliver memorable experiences.
- Maintained strong vendor relationships resulting in reliable partnerships that ensured high-quality products/services at competitive prices.
- Implemented post-event evaluations to identify areas of improvement for future events and maintain a continuous improvement mindset.
Inside Sales Representative
UPS
03.2021 - 07.2021
- Managed parcel services sales, (B2C and B2B) in west Jalisco, in charge of the clients portfolio growth
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Contacting leads from CRM, (Salesforce), digital campaigns, conferences, references, trade shows, and building mailing lists from social networks, negotiating sales terms and providing post sales quality services, conducted to generate profitable cycles
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Streamlined sales process efficiency by maintaining accurate records of client interactions in CRM systems, ensuring seamless followup.
- Negotiated prices and terms of sales with potential customers to reach mutually beneficial agreement.
- Monitored service after sale and implemented quick and effective problem resolutions.
Sales Representative
NEAT IT SOLUTIONS
03.2019 - 11.2020
- Offered technical guidance for clients to meet their specific needs and IT troubleshot
- Screened for business opportunities with a growth projection, transforming them in a profitable result to reach the company´s goal
- Improved operation processes by promoting new dependable and efficient suppliers
- Attained the recovery of trust and loyalty of 30% of customers who were inactive
- Increased customer base using strategies to communicate the services portfolio
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Negotiated favorable terms in contracts, ensuring both customer satisfaction and profitability.
Sales Coordinator
COMERCIAL AUTOMOTRIZ MEZA
01.2018 - 08.2018
- Developed a daily team task sales schedule
- Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
- Created strategies to strengthen teamwork, to improve organization and exceed sales goals over 10% every month
- Implemented the use of design software such as Adobe Photoshop, to create advertising material and increase the response to local promotions renovating the company's social media.
- Organized trade shows, conferences, and networking events to increase brand exposure and generate leads.
General Manager Planner
INGRAM MICRO OCCIDENTE MEXICO
01.2015 - 01.2016
- Proficient organizational skills applied in various areas such as KPI tracking, human resources, finance, marketing, administration, and maintenance of facilities
- Implemented a food subsidy discount of 50% benefiting our 32 team associates
- This initiative encouraged the expansion of the program to all branches in Mexico and boosted employee retention by developing comprehensive benefits package and fostering positive work environment.
- Executed a high quality event, approved by the company, leading to the employee of the month award for January 2016.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Coordinated travel and accommodations for branch associates.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Education
Community Manager Course -
IDEFT
Guadalajara, Jalisco, México 06.2018 - 06.2018
Event Planning and Organization Diploma -
Brandhome
Guadalajara, Jalisco, México 09.2016 - 05.2017
B.S. - Marketing
Universidad Del Valle De México, Campus Guadalajara Sur
Guadalajara, Jalisco, México 01.2009 - 01.2013
Skills
- MS Suite
- Share Point
- Photoshop
- Google Ads (SEO & SEM)
- Business Process Improvement
- Enterprise Resource planning manage
English Fluency
Personal Information
Age: 33
Professional skills
- MS Suite
- Share Point
- Photoshop
- Google Ads (SEO & SEM)
- Business Process Improvement
- Enterprise Resource planning manage
Personal skills
- DETAIL ORIENTED
- TEAM COLLABORATION
- SERVICE ORIENTED
- ORGANIZED
- GOAL-DRIVEN
- INNOVATIVE
- PPROACTIVITY
- DETERMINED
- ANALYTICAL
- MOTIVATED
- SELFDIRECTED
- MARKETER
- MENTORING
- MULTITASKING
- CRITICAL THINKINER
- ASSERTIVE COMMUNICATION
Timeline
Ticketing Agent
American Airlines INC
11.2021 - 10.2024
Event Producer
Grupo W
07.2021 - 11.2021
Inside Sales Representative
UPS
03.2021 - 07.2021
Sales Representative
NEAT IT SOLUTIONS
03.2019 - 11.2020
Community Manager Course -
IDEFT
06.2018 - 06.2018
Sales Coordinator
COMERCIAL AUTOMOTRIZ MEZA
01.2018 - 08.2018
Event Planning and Organization Diploma -
Brandhome
09.2016 - 05.2017
General Manager Planner
INGRAM MICRO OCCIDENTE MEXICO
01.2015 - 01.2016
B.S. - Marketing
Universidad Del Valle De México, Campus Guadalajara Sur
01.2009 - 01.2013
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