Ana Isabel Verde Cassou
Mexico
Summary
Dynamic and results-oriented professional with extensive experience in sales management, customer service, and appointment setting. Known for building strong client relationships, optimizing workflows, and driving business growth. Adept at identifying client needs and delivering personalized solutions to exceed expectations. Highly skilled at working independently in fast-paced environments, mastering new tools, and exceeding performance goals.
Overview
14
14
years of professional experience
Work History
Appointment Setter
Appointments Today
04.2024 - Current
- Scheduled and coordinated8-12 appointments daily for real estate professionals, ensuring efficient workflows and client satisfaction
- Maintained a95% appointment confirmation rate through effective communication and follow-ups
- Leveraged CRM tools to track and manage schedules, ensuring accurate and up-to-date information
- Collaborated with team members to improve appointment-setting strategies and streamline processes
- Remote
Sales Manager
Colonial Iron Doors
09.2020 - 07.2023
- Developed and implemented sales strategies, achieving a15% annual increase in revenue
- Built partnerships with vendors to secure competitive pricing and expand the client base by25%
- Attended trade shows to foster in-person engagement and generate new business opportunities
- Conducted competitor analysis to identify market trends and provide insights for strategic planning
Sales Associate
Colonial Iron Doors; Customer Service LLC
06.2017 - 08.2020
- Consistently exceeded sales targets by10% each quarter through effective customer engagement
- Delivered exceptional service by addressing client inquiries with detailed product knowledge
- Fostered trust and long-term relationships with clients through personalized interactions
Bank Accountant
BBVA Bancomer
01.2011 - 10.2016
- Reviewed financial statements, prepared detailed reports, and ensured compliance with all transactions
- Assisted customers with account management, including new accounts and banking services
- Demonstrated strong knowledge of financial products and policies, ensuring client satisfaction
Education
Organizational Psychology
UDLA
Skills
- Client Relationship Management
- Appointment Scheduling & Coordination
- Networking & Collaboration
- CRM Software (eg, Salesforce, HubSpot)
- Multi-tasking & Time Management
- Goal-Oriented Strategies
- Problem-Solving & Decision-Making
- Exceptional Interpersonal Skills
Accomplishments
- Successfully scheduled and confirmed8-12 client appointments daily, maintaining a95% confirmation rate.
- Increased sales revenue by15% annually as Sales Manager through strategic partnerships and competitive pricing.
- Strengthened customer satisfaction scores by20% through personalized service and problem-solving.
Languages
English (Fluent)
Spanish (Fluent)
Timeline
Appointment Setter
Appointments Today
04.2024 - Current
Sales Manager
Colonial Iron Doors
09.2020 - 07.2023
Sales Associate
Colonial Iron Doors; Customer Service LLC
06.2017 - 08.2020
Bank Accountant
BBVA Bancomer
01.2011 - 10.2016
Organizational Psychology
UDLA
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