Ana Karen Díaz Campos
Monclova
Summary
Dynamic professional with extensive experience in customer relationship management at Mrs. Mouse Vacations. Proven ability to adapt to change while excelling in travel booking and providing exceptional customer service. Skilled in clinical documentation and instrument sterilization, ensuring a seamless experience for clients and patients alike.
Overview
3
3
years of professional experience
Work History
Travel Agent
Mrs.Mouse Vacations
Monterrey
07.2024 - Current
- Communicated with clients to understand their travel preferences and requirements.
- Utilized booking systems to secure reservations and manage itineraries effectively.
- Provided excellent customer service by addressing client inquiries and concerns promptly.
- Ensured all reservations were accurately documented in agency's system prior to client departure date.
Dental Assistant
Dentimed
Monclova
11.2024 - 07.2025
- Assisted dentists during procedures by preparing instruments and materials.
- Maintained cleanliness and sterilization of dental equipment and workspaces.
- Scheduled patient appointments and coordinated follow-up visits efficiently.
Dental Assistant
Duoestethic
Monclova
09.2022 - 07.2023
- Collaborated with team members to enhance workflow efficiency in the clinic.
- Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
Education
Bachelor of Science - Dentistry
Universidad De Monterrey
San Pedro Garza García08-2022
High School Diploma -
Instituto Cumbres Monclova
Monclova, Coahuila06-2016
Bachelor of Science - Psychology
Universidad Autoónoma Del Noreste
Monclova, CoahuilaSkills
- Customer relationship management
- Booking systems
- Adaptability to change
- Travel booking
- Chair-side assistance
- Patient scheduling
- Instrument sterilization
- Customer service
- Clinical documentation
Languages
Spanish
First Language
English
Upper Intermediate (B2)
B2
Timeline
Dental Assistant
Dentimed
11.2024 - 07.2025
Travel Agent
Mrs.Mouse Vacations
07.2024 - Current
Dental Assistant
Duoestethic
09.2022 - 07.2023
Bachelor of Science - Dentistry
Universidad De Monterrey
High School Diploma -
Instituto Cumbres Monclova
Bachelor of Science - Psychology
Universidad Autoónoma Del Noreste
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