ANA KAREN MONROY HIDALGO
Account Executive | Customer Success
CDMX,MEX
Summary
Professional with 10+ years of experience in the technology industry, specializing in B2B sales, Customer Success, and strategic account management. Skilled in the full sales cycle—prospecting, qualification, negotiation, closing, and account expansion—with a consultative, results-driven approach. Strong command of omnichannel communication solutions (WhatsApp, SMS, voice) focused on improving customer experience and driving revenue growth. Known for building trusted client relationships and identifying key business opportunities. Intermediate English level, currently in continuous training.
Overview
12
12
years of professional experience
3
3
years of post-secondary education
Work History
Account Manager B2B
Nuxiba Technologies
05.2025 - Current
• 100% Hunter role focused on cold prospecting and generating new B2B opportunities.
• Achieved consistent monthly sales of $100,000 MXN in recurring revenue.
• Managed pipeline development, lead qualification, and negotiation follow-up.
• Presented and positioned omnichannel communication solutions (WhatsApp, SMS, voice).
• Utilized Monday CRM for opportunity tracking and client management.
Client Advocacy
Global Payments
01.2024 - 05.2025
- POS solutions.
- Handled case escalations and coordinated with internal technical teams.
- Updated merchant affiliations and managed post-sale follow-up
Ejecutiva de Ventas / Customer Success
Auronix
10.2013 - 11.2023
- Managed the entire commercial cycle: prospecting, negotiation, onboarding, and post-sale.
- Annual sales quota of $4M MXN with a managed portfolio exceeding $24M MXN.
- Achieved 125% quota attainment and +137% sales growth (2021–2022).
- Implemented cross-selling and upselling strategies achieving an 80% retention rate.
- Recognized twice as Top Customer Success of the Year.
- Used HubSpot CRM for pipeline analysis and reporting.
Education
No Degree - Bachelor’s Degree in Marketing & Advertising
Universidad Mexicana
Campus Satélite 06.2009 - 01.2012
Skills
B2B Consultative Sales
LOGROS DESTACADOS
• Consistent recurring sales of $100,000 MXN monthly at Nuxiba.
• 125% quota achievement at Auronix.
• +137% YoY sales growth (2021–2022).
• 80% client retention rate.
• Awarded Best Customer Success for two consecutive years.
Timeline
Account Manager B2B
Nuxiba Technologies
05.2025 - Current
Client Advocacy
Global Payments
01.2024 - 05.2025
Ejecutiva de Ventas / Customer Success
Auronix
10.2013 - 11.2023
No Degree - Bachelor’s Degree in Marketing & Advertising
Universidad Mexicana
06.2009 - 01.2012