Ms Office
Ana Karime Arellano Franco
Customer Associate II / Renewals Manager
Mexico City
Summary
Results-driven professional with a proven track record at Qualtrics, skilled in analytical thinking and customer service. Demonstrated success in managing high-value accounts and improving customer retention, while showcasing strong collaboration skills and proficiency in Salesforce (SFDC) and NetSuite.
Overview
3
3
years of professional experience
7
7
years of post-secondary education
2
2
Languages
Work History
Customer Success Associate II /Renewals Account Manager
Qualtrics
12.2023 - Current
- Managed top high-value accounts, supporting major clients such as leading consulting firms, significantly contributing to crucial business revenue through ownership of substantial renewals and licenses.
- Collaborated with cross-functional teams and acted as a point of escalation if needed to address client issues promptly, resulting in faster resolutions and increased client satisfaction.
- Supported clients during critical events or emergencies by providing timely assistance and guidance, minimizing potential impact on their operations.
- Enhanced customer retention through personalized follow-up and proactive outreach initiatives.
Formulation Scientist
Quala México
06.2022 - 06.2023
- Research of emerging technologies and product development trends.
- Results analysis for decision making.
- Contributed to team discussions and new project initiatives to advance progress and optimize profitability.
Education
Bachelor of Science - Biotechnology Engineering
Instituto Tecnológico Y De Estudios Superiores De
Mexico 08.2015 - 06.2022
Skills
Analytical and Critical Thinking
High attention to detail
Customer service
Netsuite
Google suite
Teamwork and collaboration
Software
Timeline
Customer Success Associate II /Renewals Account Manager
Qualtrics
12.2023 - Current
Formulation Scientist
Quala México
06.2022 - 06.2023
Bachelor of Science - Biotechnology Engineering
Instituto Tecnológico Y De Estudios Superiores De
08.2015 - 06.2022
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