Ana Laura Diaz Quiñones
Operations Supervisor
Tijuana,BCN
Summary
Dynamic Operations Supervisor and Customer Service Specialist with a proven track record at CCSI International. Excelled in enhancing team productivity by 80% through effective training and mentoring, showcasing strong problem-solving abilities and attention to detail. Demonstrated expertise in performance monitoring and quality assurance, ensuring high customer satisfaction.
Overview
5
5
years of professional experience
2
2
Language
Work History
Operations Supervisor, Customer Service Specialist
CCSI International
10.2021 - Current
- Managed daily operations for optimal performance, ensuring smooth workflows and punctual completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Establish a sustainable and harmonious working relationship with team members, ensuring long term stability.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Conducted interviews and hiring personnel in accordance with the established criteria.
Customer Service Coordinator an QA Specialist
PSGLB NETWORK
12.2023 - 03.2024
- Mentored junior team members, fostering a positive work environment and boosting overall team performance.
- Maintained accurate and current customer account data using CRM.
- Coordinated order processing, shipping, and delivery schedules to ensure timely delivery of products to customers.
- Conducted regular quality assurance checks on customer service interactions, providing constructive feedback to team members as needed.
Customer Service Representative
CCSI International
02.2021 - 10.2021
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers with requests for products, services, and company information.
Brand Ambassador
Americas Survey Company
03.2020 - 02.2021
- Educated respondents about product benefits, leading to increased interest as well as provide information regarding new laws and policies that might affect their county.
- Improved accuracy of survey measurements through meticulous attention to detail.
- Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
- Showed understanding of customer's personal style and preferences when offering product advice.
- Generated leads for future business opportunities by collecting customer contact information during promotional.
Education
Degree in Engineer - Industrial Engineering
Utel
Naucalpan, México, Mexico02-2025
Certificate of Technical Studies - Physic Mathematician, Construction
CBTIS 116
Tijuana, Baja California, Mexico08-2019
Skills
Performance monitoring
Quality Assurance
Team Training
Budget Administration
HR knowledge
Problem-solving abilities
Attention to Detail
Analytical Thinking
Timeline
Customer Service Coordinator an QA Specialist
PSGLB NETWORK
12.2023 - 03.2024
Operations Supervisor, Customer Service Specialist
CCSI International
10.2021 - Current
Customer Service Representative
CCSI International
02.2021 - 10.2021
Brand Ambassador
Americas Survey Company
03.2020 - 02.2021
Degree in Engineer - Industrial Engineering
Utel
Certificate of Technical Studies - Physic Mathematician, Construction
CBTIS 116