ANALI TORRES SMITH
Nogales
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Support Specialist
Abroadworks
Nogales
07.2023 - Current
- Review and process of insurance claim checks.
- Assist customers with file review and concerns.
- Collected, analyzed and reported on data for use in operational planning.
Human Resources Manager
Sports MDA SA De C.V
06.2017 - 06.2023
- Coordinated activities of human resources team, distributing resources and personnel effectively across organization to meet HR needs
- Worked as effective team member while contributing to local and regional HR projects
- Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management
- Maintained company compliance with local, state and federal laws, in addition to established organizational standards.
Sales Agent
Sports MDA SA De CV
04.2015 - 06.2023
- Offered each customer top-notch, personal service to boost sales
- Spoke to customers in native language to increase loyalty and establish relationships
- Performed cold-calling and follow-ups with leads to secure new revenue
- Offered each customer top-notch, personal service to boost sales and customer satisfaction
- Trained and developed new sales team associates in products, selling techniques and company procedures.
Data Entry Typist
DCN S.A De C.V
08.2012 - 03.2015
- Completed data entry tasks with accuracy and efficiency
- Entered numerical data into databases with speed and accuracy using 10-key pad
- Sorted documents and maintained organized filing process
- Verified data files prior to entry to maintain high data accuracy
- Entered data into system according to formatting standards
- Executed data verification to detect errors.
Education
Cholla High Magnet School
Tucson, AZ06.2013
High School Diploma -
GRIMAC
Nogales, Sonora, Mexico06-2013
Skills
- Training Needs Analysis
- Budget Administration
- Administering Disciplinary Procedures
- Payroll Coordination
- Biweekly Payroll Processing
- Payroll Preparation
- Data Entry
- Scripted Calls
- Cold Calling
- Script Reading
- Insurance claims processing
- Data analysis
- Customer support
- File management
- Team collaboration
- Attention to detail
Languages
- English, Bilingual or Proficient (C2)
- Spanish, Advanced (C1)
Languages
Spanish
First Language
English
Proficient
C2
Timeline
Support Specialist
Abroadworks
07.2023 - Current
Human Resources Manager
Sports MDA SA De C.V
06.2017 - 06.2023
Sales Agent
Sports MDA SA De CV
04.2015 - 06.2023
Data Entry Typist
DCN S.A De C.V
08.2012 - 03.2015
Cholla High Magnet School
High School Diploma -
GRIMAC