Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ana Lilia Meza Gallegos

Puerto Vallarta, Jalisco

Overview

13
13
years of professional experience

Work History

Customer Service Representative Supervisor

Vidanta/Vida Vacations
09.2017 - 09.2022
  • Collaborated with other departments to address recurring customer concerns, improving overall service quality.
  • Coached employees through day-to-day work and complex problems.
  • Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
  • Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.
  • Resolved escalated customer service inquiries and complaints to maintain satisfaction.

Verification Officer/Contracts

Vidanta/Vida Vacations
08.2013 - 08.2017
  • Enhanced customer satisfaction by providing timely updates on loan application status and addressing inquiries professionally.
  • Streamlined the verification process for faster turnaround times, resulting in client satisfaction.
  • Maintained strict confidentiality of sensitive client information, upholding a high level of professionalism and integrity at all times.
  • Provided training for new hires, sharing best practices to improve efficiency and quality across the team''s work processes.
  • Assisted colleagues with complex cases, leveraging expertise to provide guidance and support when needed.
  • Established plans and payoffs for customers' loans, prioritizing control of overall costs.

Sales Associate

Villa Group Resorts
03.2011 - 07.2013
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Engaged with customers to build rapport and loyalty.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings

Inbound Call Center Agent

Vidanta/Vida Vacations
01.2010 - 03.2011
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Processed debit and credit card and electronic check payments.
  • Delivered high quality performance under pressure during peak calling hours or challenging situations.

Education

TourismBachelor´s Degree - Hotels, Restaurants, Airlines

University of Guadalajara
Guadalajara, Jalisco, Mexico

Skills

  • Team Player
  • Time Management
  • Call Center Operations
  • Customer Service
  • Problem-Solving

Languages

Spanish
Bilingual or Proficient (C2)
English
Advanced (C1)

Timeline

Customer Service Representative Supervisor

Vidanta/Vida Vacations
09.2017 - 09.2022

Verification Officer/Contracts

Vidanta/Vida Vacations
08.2013 - 08.2017

Sales Associate

Villa Group Resorts
03.2011 - 07.2013

Inbound Call Center Agent

Vidanta/Vida Vacations
01.2010 - 03.2011

TourismBachelor´s Degree - Hotels, Restaurants, Airlines

University of Guadalajara

Similar Profiles

CREATE PROFILE
Ana Lilia Meza Gallegos