Edgar Antonio Palomares Arechiga
Mexicali, Baja California,BCN
Summary
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Sales Agent
Everything Breaks
05.2023 - 01.2024
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Developed strong relationships with clients through excellent customer service and regular followups.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
Cold Calling/Insurance Sales Agent
Hispand Consulting
03.2021 - 04.2023
- Developed strong relationships with clients through consistent communication and exceptional customer service.
- Improved sales performance by staying current on industry trends, product offerings, and competitor strategies.
- Enhanced sales pipeline by targeting potential customers in various markets and utilizing effective marketing strategies.
- Expanded client base by generating referrals from satisfied customers and networking within the community.
Technical Support Representative
Telvista Call Center/ AT&T
08.2007 - 01.2011
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
- Assisted in streamlining internal processes, reducing call wait times and increasing overall efficiency.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
Education
High School Diploma -
Calexico High School
Calexico,CA06.2004
Skills
- Product Demonstrations
- Strategy Development
- Sales Training
- Technical Support
- Cold-calling
- Call Control
- Lead Generation
- Customer Assistance
- Lead prospecting
- Proposal Development
- Demonstrating products
Certification
Technical Support Agent for HSI 1st Tier
Timeline
Sales Agent
Everything Breaks
05.2023 - 01.2024
Cold Calling/Insurance Sales Agent
Hispand Consulting
03.2021 - 04.2023
Technical Support Representative
Telvista Call Center/ AT&T
08.2007 - 01.2011
High School Diploma -
Calexico High School
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