Databases, Spredsheet, Word processing, Presentation Software
Ana Lizet Saldaña Pando
Customer Service
Delicias, Chihuahua
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
22
22
years of professional experience
12
12
years of post-secondary education
1
1
Language
Work History
Customer Service Representative
Single Source Apparel
Torreón, Coahuila
03.2007 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Developed and updated databases to handle customer data.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Maintained up-to-date knowledge of product and service changes.
New Product Development Supervisor
IGP-BGD
Meoqui, Chihuahua
07.2006 - 01.2007
Planning Supervisor
IGP-BGD
Meoqui, Chihuahua
01.2001 - 06.2006
Assistant Planning Manager
BURLINGTON GLOBAL DENIM
Meoqui, Chihuahua
03.2001 - 12.2001
Education
MBA - Human Resources Development
07.2002 - 03.2007
BBA - Business Administration
09.1995 - 07.2002
Skills
Administrative support
undefinedSoftware
Timeline
Customer Service Representative - Single Source Apparel
03.2007 - Current
New Product Development Supervisor - IGP-BGD
07.2006 - 01.2007
Universidad Autonoma De Chihuahua - MBA, Human Resources Development
07.2002 - 03.2007
Assistant Planning Manager - BURLINGTON GLOBAL DENIM
03.2001 - 12.2001
Planning Supervisor - IGP-BGD
01.2001 - 06.2006
Universidad Autonoma De Chihuahua - BBA, Business Administration
09.1995 - 07.2002
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