ANA LORENZA OLIVEROS HARDY
Mexico City
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Passionate to make things work and work better
Overview
15
15
years of professional experience
2
2
Languages
Work History
Business Management Director
Bestel/izzi
CDMX, Mexico City
03.2018 - 10.2023
- Implemented innovative solutions to solve complex problems, integrating 9 companies under one brand to ensure increased productivity and streamlined operations over Salesforce Sales Cloud as Process orchestrator and Order Manager
- Championed automation and integration initiatives to enhance the company's operational processes such as online contract management, e-sign, network inventory, and service feasibility and migration to a single business support architecture.
- Implemented data analytics insights for informed decision-making in critical areas such as sales forecasting, budgeting, accounts, and service management, resulting in accurately managing and reporting USD 400 Million annual revenue, USD 106 Million EBITDA, over 7,000 accounts, and 120,000 services.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Regulatory compliance was ensured by evaluating customer and product documentation
- Optimized business support and operational processes including Vendor management, using analytics tools to address client-specific and service-specific metrics over Salesforce, Tableau, and Remedy.
- Financial inconsistencies were reduced to less than 0.5% while assessing and verifying billing invoices vs active services.
- Raised property accuracy and accountability by creating new automated tracking dashboards to monitor and follow overall presales, sales, and vendor management processes over BI tools
- Change management initiatives were led to successfully transition teams through mergers, acquisitions, and restructuring efforts.
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
Area Manager (Mexico POD)
AT&T GNS
CDMX, Mexico City
01.2017 - 02.2018
- Developed strong relationships with clients, leading to winning the first domestic contract for AT&T. Full contract value USD 56 Million
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs for example customized domestic SLAs for connectivity services
- Collaborated with product, network, and delivery teams to create customized solutions for the first fully domestic customer
- Improved overall efficiency by identifying areas in need of improvement and implementing necessary changes to address the Mexican market
Lead Customer Resolution
AT&T GNS
CDMX, Mexico City
03.2016 - 12.2016
- Developed and implemented strategies for issue resolution, resulting in increased efficiency and reduced response times resulting in collections of over 1 year in overdue invoices
- Streamlined communication channels between departments to ensure seamless customer service delivery of new services and invoices.
- Improved customer satisfaction by addressing and resolving complex issues promptly.
- Exceeded performance metrics consistently, earning recognition as a top performer and being awarded the 2016 Service Excellence Award
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Chief Administrative Officer and Vendor Relations
METRORED/izzi
CDMX, Mexico City
03.2010 - 11.2015
- Streamlined administrative processes by implementing new systems, reducing inefficiencies, and increasing productivity, such as the automated vendor management and settlement system.
- Developed strategic plans for organizational growth, resulting in a significant increase in revenue and market share resulting from the voice business unit.
- Managed cross-functional teams to achieve business objectives and improve overall performance.
- Reduced operational costs by identifying areas of improvement and implementing cost-saving measures, which included the consolidation of 7 concessionaires under one.
- Implemented innovative technologies to enhance communication and collaboration among departments, improving workflow efficiency, including UCaaS, and Salesforce Sales Cloud as a process orchestrator and order manager.
- Developed corrective action plans for potential areas of compliance vulnerability, including fraud management.
- Oversaw the development of new policies, procedures, and guidelines to ensure compliance with industry regulations and standards.
- Change management initiatives were led to successfully transition teams through mergers, acquisitions, and restructuring efforts.
- Collaborated with executive leadership to develop long-term strategies for sustained growth and success.
Country Manager
IBASIS
CDMX, Mexico City
12.2008 - 03.2010
- Established strong relationships through bilateral agreements with key industry players for business growth and expansion, resulting in a 22% cost reduction.
- Managed cross-functional teams to ensure seamless operations and drive business objectives.
- Analyzed market trends and competitor activities to inform strategic decision-making.
- Ensured regulatory compliance by working closely with legal advisors and government agencies.
Education
No Degree - In Company Leadership Program IPADE
IPADE
CDMX, Mexico CityBachelor of Arts - Political Science And Government
Universidad Iberoamericana
CDMX, Mexico CitySkills
- Project Management
- Budget Management
- Legal and Regulatory Compliance
- Contract and Vendor Management
- Creativity and Innovation
- Sales management
- Strategic Planning
- Verbal and written communication
- KPI Tracking
- Information Technology Management
- Business Forecasting
- Performance Evaluation and Monitoring
- Problem-solving aptitude
- Database Maintenance
- Contract Negotiation
- Business Development
Accomplishments
- Achieved a 18% in process time reduction and revenue acceleration by integrating Salesforce and Oracle Metasolv, for pre-sales, sales and contract management tasks automation.
- Achieved less than 5% deviation by completing monthly forecasting with accuracy and efficiency.
- Documented and resolved business policies and processes which led to cero observations from internal and external audits, 5 years straight.
- Collaborated with IT and Billing to successfully integrate Salesforce as a CRM to Oracle Billing and Revenue System.
Languages
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
Timeline
Business Management Director
Bestel/izzi
03.2018 - 10.2023
Area Manager (Mexico POD)
AT&T GNS
01.2017 - 02.2018
Lead Customer Resolution
AT&T GNS
03.2016 - 12.2016
Chief Administrative Officer and Vendor Relations
METRORED/izzi
03.2010 - 11.2015
Country Manager
IBASIS
12.2008 - 03.2010
No Degree - In Company Leadership Program IPADE
IPADE
Bachelor of Arts - Political Science And Government
Universidad Iberoamericana
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
RemoteHybridOn-SiteSoftware
Salesforce Sales Cloud
Tableau
Oracle Siebel
Oracle Metasolv
Oracle BRM
Quote
Make things work and work better, and have fun along the journey, results will fulfill your heart and challenge your brain to go beyond and build your greatest version and that of your team
Ana Oliveros