ANA MARÍA MORALES CUEVAS
Senior Program/Project Manager | Senior Scrum Master
Summary
Senior Program/Project Manager and Scrum Master with 15 years delivering complex, multi-country initiatives across Financial Services, Insurance, and Telecommunications. Expertise in program governance, Agile/Scrum/SAFe, core banking modernization, mainframe and cloud migrations, regulatory compliance (CFDI), and large-scale telecom implementations. Proven builder of high-performing teams, with strong stakeholder management, executive reporting, risk control, and end-to-end delivery.
Overview
2026
2026
years of professional experience
3
3
Certificates
1
1
Language
Work History
Senior Project Manager → Program Manager, Technology Modernization Program
STRATPLUS for ACTINVER
09.2024 - Current
- - Led core banking migration, centralized customer database creation, and systems migration to cloud; later Program Manager for three transformation projects.
- - Established program governance and RACI; onboarded cross-functional teams; ran Agile ceremonies.
- - Built and prioritized backlogs; managed boards; delivered weekly executive updates.
- - Produced Stage Gate deliverables (E0/E1), TCO dashboard, and resource ramp/curve process.
- - Developed integrated program plan and three project plans; aligned business and functional teams.
- Key achievements:
- - Mitigated gaps from missing Program Manager during initiation; transitioned to lead analysts and testers.
- - Implemented structured onboarding, initial scope, and work plans without finalized solutions, vendors, or assigned Product Owners.
Senior Scrum Master (acting Product Owner), MyAXA Mobile Renewal
NEORIS for AXA
05.2023 - 03.2024
- - Managed Agile/SAFe delivery for MyAXA renewal and alignment of Web and App (Android/iOS); strengthened DB/Storage at infrastructure layer.
- - As acting PO, defined/prioritized features and coordinated launches during digital upgrade.
- - Led weekly demos and communications to users and sales; delivered recurring SAFe trainings beyond IT.
- Key achievements:
- - Built high-performing teams; improved communications and information flow, accelerating execution and testing modules for epic advancement.
- - First technology team to pre-schedule all weekly, monthly, bimonthly, and semiannual releases with zero deviation, coordinating with Portugal and Spain release offices.
Senior Project Manager | Change Manager | Product Owner
AVANTARE for METLIFE
03.2021 - 12.2022
- - Sr. PM for expansion of national service offices and migration from legacy to SAP (commissions/bonuses).
- - Change Manager for SAP APM commissions module: trainings, demos, communications, adoption guides.
- - PO for new service channel for Individual Private promoters using Salesforce (SFDC).
- Key achievements:
- - Accelerated progress, productivity, and goal alignment via tailored Agile/traditional controls by phase.
- - Contained scope-change impacts through proactive risk management and clear communications.
Program Manager, Global Implementations and Remediation
CISCO (HSBC Account)
04.2019 - 12.2021
- - Delivered telecom (wireless, routing & switching, UC) for branches, ATMs, corporate offices, campuses, and data centers in North/Central/South America.
- - Managed country-level infrastructure vendors; ensured end-to-end connectivity (servers, systems, telephony, video).
- - Part of global PM team remediating 5,000+ devices across LATAM, India, UK, and Hong Kong; JIRA for project health.
- Key achievements:
- - Built dynamic dashboards/reports for transparency on progress, risk, and variance.
- - Stabilized remediation in Mexico, Argentina, and Hong Kong.
Senior Project Manager, Strategic Growth and Regulatory Compliance (CFDI)
STRATIS assigned to ZURICH
01.2017 - 01.2019
- - Delivered strategic growth (new branches) and implemented CFDI e-invoicing changes.
- - Defined SOW; built high-performing teams; developed work and communication plans; value-stream mapping; risk matrix; business cases.
- - Budget management and FY forecast (FYFC). Budgets handled: USD 47M and USD 2M.
- Key achievements:
- - Servant leadership culture enabling aggressive prioritization and reduced timelines.
- - Risk socialization with strong mitigation; Agile practices training to optimize execution.
Senior Project Manager, “ScotiaPro Technology Modernization – Phase 1” (UAT)
STRATIS assigned to SCOTIABANK
04.2016 - 09.2016
- - Supported UAT in Mexico; managed SW/HW vendors and specialized resources. Total budget: USD 3M.
- - Built detailed WBS with clear roles and responsibilities; adapted Scrum to daily objectives and 24-hour cycles.
- - Produced stakeholder and leadership reports.
Senior Project Manager
Banamex
2005 - 2016
- Results-driven IT Project Manager with extensive experience in leading large-scale technology initiatives within global banking environments (Citibank, Banamex). Proven track record in managing strategic projects, including data center migrations, OS and database modernization, end-of-life upgrades, and regulatory compliance.
- Led the implementation of nine business initiatives, five strategic programs, and three regulatory projects, consistently meeting timelines and client expectations. Spearheaded the migration of over 200 databases, the retirement of over 300 servers, and the upgrade of over 90 applications, with an average EAC of 9.6% over 3 years.
- Managed portfolios aligned with Citibank's regional standards across digital channels, ATMs, cards, and BI. Founder of the first PMO in Data Center MX, enhancing cross-functional coordination between infrastructure, engineering, and business units. Skilled in BOM development, vendor evaluation, budget management (ROI, FYFC), and stakeholder communication across Mexico, Brazil, and APAC. Strong focus on knowledge transfer, cost optimization, and reducing third-party dependency through local capability building.
Education
Bachelor of Science - Marketing
UNIVERSIDAD TECNOLÓGICA DE MÉXICO (UNITEC)
Mexico City 05.2001 -
MBA - Industrial Processes Engineering
Universidad Latinoamericana (ULA)
Mexico City 05.2001 -
Skills
- Program & Project Management (end-to-end), PMO collaboration
- Agile, Scrum, SAFe 51, PI/Sprint Planning, Kanban, Backlog management
- Governance, Stage Gates (E0/E1), Roadmapping, Release Management, TCO
- Scope (SOW), WBS, Resource Planning, Budgeting, Forecasting (FYFC)
- Risk/RAID, Dependency Management, Issue Resolution, Quality Gates, UAT
Project planning
Client relationship management
Scope management
Project scheduling
Cross-functional communication
Agile methodology
Project plan development
Training and mentoring
Financial administration
Schedule coordination
KPI tracking
Quality control
Meeting participation
Documentation management
Meeting facilitation
Certification
1. PMP (Project Management Professional), 2016
Languages
English
Advanced (C1)
Timeline
Senior Project Manager → Program Manager, Technology Modernization Program
STRATPLUS for ACTINVER
09.2024 - Current
Senior Scrum Master (acting Product Owner), MyAXA Mobile Renewal
NEORIS for AXA
05.2023 - 03.2024
Senior Project Manager | Change Manager | Product Owner
AVANTARE for METLIFE
03.2021 - 12.2022
Program Manager, Global Implementations and Remediation
CISCO (HSBC Account)
04.2019 - 12.2021
Senior Project Manager, Strategic Growth and Regulatory Compliance (CFDI)
STRATIS assigned to ZURICH
01.2017 - 01.2019
Senior Project Manager, “ScotiaPro Technology Modernization – Phase 1” (UAT)
STRATIS assigned to SCOTIABANK
04.2016 - 09.2016
Bachelor of Science - Marketing
UNIVERSIDAD TECNOLÓGICA DE MÉXICO (UNITEC)
05.2001 -
MBA - Industrial Processes Engineering
Universidad Latinoamericana (ULA)
05.2001 -
Senior Project Manager
Banamex
2005 - 2016
ATS Keywords
Program Manager; Senior Project Manager; Scrum Master; Agile; Scrum; SAFe; PI Planning; Sprint Planning; Backlog; Roadmap; Release Management; Governance; Stage Gate; E0; E1; TCO; WBS; SOW; Risk Register; RAID Log; Resource Planning; Forecasting; Budget Management; Stakeholder Management; Executive Reporting; Steering Committee; Change Management; Training; Adoption; UAT; Vendor Management; Core Banking Migration; Cloud Migration; Mainframe Migration; Middleware; Front-end; Database; Storage; Salesforce (SFDC); SAP APM; Telecommunications; Wireless; Routing & Switching; Unified Communications; JIRA.
Selected Project Domains
- - Infrastructure: Regional data center migrations, database migrations, server end-of-life.
- - Systems: Mainframe platform migrations, front-end/middleware implementations, data repositories to cloud.
- - Business: Strategic initiatives, new product launches, service improvement analysis.
- - Regulatory: Enterprise-wide CFDI compliance.
- - Telecommunications: Global implementations and migrations (Americas, UK, Asia).
ATS Keywords
Program Manager; Senior Project Manager; Scrum Master; Agile; Scrum; SAFe; PI Planning; Sprint Planning; Backlog; Roadmap; Release Management; Governance; Stage Gate; E0; E1; TCO; WBS; SOW; Risk Register; RAID Log; Resource Planning; Forecasting; Budget Management; Stakeholder Management; Executive Reporting; Steering Committee; Change Management; Training; Adoption; UAT; Vendor Management; Core Banking Migration; Cloud Migration; Mainframe Migration; Middleware; Front-end; Database; Storage; Salesforce (SFDC); SAP APM; Telecommunications; Wireless; Routing & Switching; Unified Communications; JIRA.