Ana Maria Marín Borja
Metepec
Summary
Experienced and trustworthy ISA with a strong work ethic and 3 years of practical experience. Motivated to consistently deliver exceptional results within strict targets and deadlines. Skilled in advanced management processes, I have effectively utilized superior communication skills to build meaningful and trusting relationships that exceed client expectations. As a highly skilled project manager, possess outstanding team leadership abilities that consistently meet targets. Take pride in being responsible and passionate about delivering outstanding quality and service.
Overview
2
2
years of professional experience
3
3
years of post-secondary education
Work History
ISA
The Reynolds Team at Compass
4 2024 - 10.2024
- Managing the database and follow ups, in differents ways of communication such as email, calls or text for 20 Real Estate Agents, also matching the new incoming leads from different sources like Google Ads, Realtor.com, Homelight, Fello, Fastexpert, Zillow. Do the leads nurturing, follow ups, setting email alerts in Sierra Interactive for listings according to the criteria of each lead.
- Keep the tracking for each of my appointments, until it was closed. Also kept record of my dials, Conversations, Appointments met, Mortgage referrals, also, if needed, bring back the lead for nurture. I brought my numbers to my weekly meeting.
- Self-motivated, with a strong sense of personal responsibility. and little supervision.
- Excellent communication skills, both verbal and written.
ISA
Meskula Media
03.2022 - 04.2024
- I handle 20 VIP Agents from USA and Canada, using High Level CRM,
- Doing cold calls, text (also bulk text to old leads) emails and booking or
- Rescheduling calls and In Person appointments.
- Had contact with all my agents via whatspp so we can work in real time,
- they all reached out anytime asking for anything they need. (even on
- weekends or after hours)
- Identified issues, analyzed information and provided solutions to
- problems hand in hand with the Agent.
- • Built and maintained courteous and effective working relationships.
- Resolved customer queries and problems using effective
- communication and providing step-by-step solutions.
- • Achieved service time and quality targets.
- Engaged with customers to better understand needs and deliver
- excellent service.
- Actively listened to customers to fully understand requests and
- address concerns
Education
Bachelor´s degree Corporative Communication -
UTEL
02.2018 - 02.2021
Skills
-Basic math
- IT literacy
- Budget management
- Multilingual
-Knowledge of High level CRM
-Knowledge in Follow Up Boss CRM
-Knowledge of Sierra Interactive setting searches
-Customer Service
-Teamwork and Collaboration
Languages
Inglés
Timeline
ISA
Meskula Media
03.2022 - 04.2024
Bachelor´s degree Corporative Communication -
UTEL
02.2018 - 02.2021
ISA
The Reynolds Team at Compass
4 2024 - 10.2024
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