Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ana Patricia Garza Lozano

Monterrey, Nuevo León

Summary

Proven leader in operational excellence with a history at Transplace, adept in problem-solving and team leadership. Enhanced performance outcomes through employee empowerment and strategic planning. Demonstrated adaptability and interpersonal communication, achieving significant improvements in customer service and operational efficiency. Willingness to take on added responsibilities to meet team goals.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Operations Manager

Transplace/ Uber Freight
03.2019 - Current


  • Empowered the team to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted monthly performance reviews, identifying areas for improvement and developing action plans to address them.
  • Manage customer relationships, ensuring their needs and expectations are met through effective communication and proactive problem management - Carrier of the Year 2023 for GE
  • Develop and implement strategies for optimizing transportation routes and reducing operational costs.
  • Facilitate and lead purposeful communication within the internal teams to secure maximize customer and carrier satisfaction

Operations Supervisor

Transplace
04.2017 - 03.2019
  • Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
  • Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
  • Oversee shipment tracking, ensuring deadlines are met and any delays or issues are managed appropriately.
  • Enhanced team productivity by providing ongoing training, coaching, and mentoring to the team.

Customer Service Representative

Transplace
05.2015 - 04.2017
  • Coordinated +150 shipments with carriers to ensure meet customer requirements and handle any issues during the delivery process.
  • Managed data and reports for the tracking to ensure meet customer KPIs and provide excellence in service level




Intern

Transplace
08.2014 - 05.2015
  • Reduced response times for shipments by optimizing tracking and communication with carriers.
  • Improved client satisfaction with thorough follow-ups and timely updates on tracked shipments.
  • Supported the team in their daily tasks, reducing workload and allowing for increased focus on higher-priority assignments.

Education

Bachelor - International Business

Universidad De Monterrey
Monterrey, Nuevo León, Mexico
05.2015

No Degree - International Experience - Buisness

ESSCA
Angers, France
2013

Skills

  • Problem-Solving
  • Team Leadership
  • Adaptability
  • Interpersonal Communication
  • Delegation

Certification

Dale Carnegie - Habilidades para el Exito

Yellow Belt Lean Six Sigma

Manager Program Certification

Lean Six Sigma Kaizen Leader Training


Timeline

Operations Manager

Transplace/ Uber Freight
03.2019 - Current

Operations Supervisor

Transplace
04.2017 - 03.2019

Customer Service Representative

Transplace
05.2015 - 04.2017

Intern

Transplace
08.2014 - 05.2015

Bachelor - International Business

Universidad De Monterrey

No Degree - International Experience - Buisness

ESSCA

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Ana Patricia Garza Lozano