Ana Paulina Reyes Alcalá

• Take Homeowner's calls and make the report about their questions/ concerns to the assistant
• Guide Homeowners through the company site.
• Provide exceptional customer service.
• Effectively manage a high call volume.
• Document every interaction

After 2 weeks as a Customer service rep, I was promoted to Assistant manager.

• Escalate situations involving dissatisfied homeowners.
• Pay invoices on time.
• Communicate with homeowners by email, phone, or meeting about their concerns, questions, and requests.
• Prepare and Assist to board members meetings
• Communicate with the internal team members when necessary.
• Perform outbound calls to vendors when necessary.
• Send inspection reports to each community according to their specific agreement.
• Send Violation reports and follow up.

• Take customer calls and provide accurate and satisfactory answers to their questions/ concerns.
• Provide exceptional customer service, while being decisive, firm, and empathetic.
• De-escalate situations involving dissatisfied customers.
• Guide callers through troubleshooting and navigating them through the company site.
• Communicate with the internal team members on external customer's requests,
• Perform outbound calls.
• Effectively manage a high call volume.
• Document every interaction.

• Contact potential clients to offer a demonstration of a CRM (Customer relationship management).
• Schedule Demonstrations.
• Follow-up Calls.

• Contact potential clients and schedule interviews.
• Preparation of personalized offers and proposals adapted to the needs of the client.

• Work with a wallet of customers on debt status to get their vehicles back providing the best customer service and solutions to assure the best for the company and customer.
• Assist customers with questions and processes on voluntary surrenders.
• Set arrangements on a payment plan to keep their vehicles.
• Explain Billing information
• Follow up every week, on colleagues' accounts audits.

• Worked as a support and customer service agent for Comcast Company.
• Provide support on cable, internet, and phone service.
• Taking payments and providing balances as a billing agent.
• As well as a sales agent providing new services to customers.