Ana Silvia Barajas

Customer service representative for a large insurance company, assisting senior citizens USA residents

• Increased customer satisfaction by promptly addressing concerns and providing effective solutions tailored to their needs.
• Met month-end reporting objectives and deadlines.

• Prepared and implemented lesson plans covering required course topics.
• Conducted classes for adult immigrants desiring to learn foreign language.

Language interpreting over the phone

• Adapted quickly to various settings within the hospital environment – from emergency rooms to outpatient clinics – providing consistent high-quality language support regardless of location.

Volunteer

• Managed social media accounts effectively, growing followers and increasing engagement rates through consistent posting and audience interaction. Produced brochures, newsletters and press kits.

Volunteer advocate and spokesperson

• Served as advocate and ambassador for organization by fully engaging, identifying, and securing resources and partnerships to advance mission. Acted as liaison.

Volunteer

• Advocated for policy changes at higher government levels to secure rights and resources for community.
• Organized community events that promoted civic engagement and encouraged citizen participation in local decision-making processes.

• Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content.

• Conducted thorough research on diverse topics, producing well-informed pieces that resonated with readers.

Volunteer advocate, non governmental organization

• Developed strong partnerships with key industry players, contributing to an increased presence.

• Developed strong relationships with students by maintaining open lines of communication and fostering a supportive learning environment.

• Assisted in the preparation of reports and presentations, capturing essential data for executive review and decisionmaking.

• Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.

• Improved student writing skills by providing constructive feedback and personalized guidance on assignments.

• Developed style guides and editorial processes to maintain a consistent voice across all published materials.

• Enhanced publication quality by implementing rigorous editing and proofreading processes.

• Managed multiple projects simultaneously, ensuring timely delivery of high-quality editorial work.

• Worked with graphic artists, post-production team members and other specialists to produce captivating and successful content.

• Investigated important community issues and put together well-received reports.

• Promoted learning through play with engaging activities, games and lessons.