Hi, I’m
Anasofia Gonzalez Martinez
Cancún,Quintana Roo
Summary
Proven track record of enhancing guest satisfaction at Temptation Cancun Resort through exceptional communication and strong empathy. Skilled in complaint handling and stress tolerance, consistently exceeding service goals. Expert in POS systems and adept at fostering team collaboration. Achieved significant improvements in customer retention and direct sales.
Overview
7
years of professional experience
1
Certification
Work History
Temptation Cancun Resort
Anfitriona
11.2021 - 07.2024
Job overview
- Increased guest satisfaction by engaging in friendly conversations and offering personalized recommendations.
- Resolved guest concerns efficiently, ensuring a positive outcome for both the guest and the company.
- Managed high-volume workloads under tight deadlines while maintaining focus on delivering exceptional service to every customer.
- Improved overall store appearance by maintaining cleanliness standards throughout the bash and common areas.
- Facilitated efficient inventory management and notifying supervisors of low stock levels or discrepancies.
- Participated in ongoing training sessions to stay updated on company policies, products, and services.
- Promoted special events or promotions within the bash to increase revenue generation opportunities for the business.
- Trained new personnel regarding company operations, policies and services.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
- Developed highly empathetic client relationships and earned reputation for exceeding service and sales standard goals.
- Enhanced productivity levels by anticipating guests needs.
Freds House
Mixologa
08.2021 - 10.2021
Job overview
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Hooters Restaurant
Hooters Girl
11.2020 - 05.2021
Job overview
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Worked flexible hours across night, weekend, and holiday shifts.
- Developed and maintained courteous and effective working relationships.
Cancun Country Club
Secretary
08.2020 - 11.2020
Job overview
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered multi-line phone system and enthusiastically greeted callers.
- Scheduled appointments and conducted follow-up calls to clients.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
No Es Marketing
Assistant Community Manager
05.2017 - 10.2017
Job overview
- Managed social media channels effectively for improved brand visibility and increased audience interaction.
- Facilitated open dialogue among community members by moderating discussions and addressing concerns in a timely manner.
- Assisted in creating written, video, and image content for marketing channels.
- Participated in brainstorming sessions, contributing fresh ideas that led to innovative marketing initiatives.
- Enhanced social media engagement through regular posting and audience interaction.
- Contributed to the creation of compelling content for company blog, newsletter, and website.
Education
Universidad De Quintana Roo, Marketing Y Negocios
No Degree from Marketing
07.2026
Colegio De Bachilleres I, Cancún, Quintana Roo, Mexico
High School Diploma
06.2019
University Overview
- Completed Coursework: Turismo, 2018-2019
Quick Learning, Cancún, Quintana Roo, Mexico
No Degree from Idioma Ingles
05.2016
University Overview
- Completed Coursework: TOEFL, 2016
Skills
- Exceptional communication
- Strong empathy
- Stress Tolerance
- Guest Relations
- Complaint Handling
- Flexible Schedule
- Calm and Professional Under Pressure
- Product Sales
- Inventory Monitoring
- Reservation Management System
- Food and Beverage Area Setup
- Services and Amenities Promotion
- Teamwork and Collaboration
- Calm Under Pressure
- English Fluency
- Direct Sales
- Customer Retention Strategies
- POS Systems and Ordering Platforms
- Employee Coaching
Accomplishments
- Exceeded monthly quota 28 times.
Certification
- Distintivo H, en Temptation - Curso de 4 dias
Languages
English
Advanced (C1)
Spanish
Bilingual or Proficient (C2)
Timeline
Anfitriona
Temptation Cancun Resort
11.2021 - 07.2024
Mixologa
Freds House
08.2021 - 10.2021
Hooters Girl
Hooters Restaurant
11.2020 - 05.2021
Secretary
Cancun Country Club
08.2020 - 11.2020
Assistant Community Manager
No Es Marketing
05.2017 - 10.2017
Universidad De Quintana Roo
No Degree from Marketing
Colegio De Bachilleres I
High School Diploma
Quick Learning
No Degree from Idioma Ingles
- Distintivo H, en Temptation - Curso de 4 dias
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