ANA TERESA GÓMEZ RUIZ
Puebla
Summary
Industrial Engineer proficient at monitoring operational pulse to deliver relevant information to all major internal customers and stakeholders. Accustomed to working with multiple entities to achieve business goals for logistics efficiency, cost containment and contract integrity. Works quickly and maintains focus while providing top-notch customer service.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Logistics Manager
Premier Pads
05.2025 - Current
- Lead logistics operations to ensure seamless guest experiences across multiple Airbnb properties.
- Coordinate end-to-end reservation and cleaning logistics, ensuring each property is fully prepared prior to guest check-in.
- Supervise and manage a team of cleaners, assigning schedules, monitoring quality standards, and resolving operational issues such as delays or reassignments.
- Recruit, onboard, and train cleaning staff, maintaining consistent staffing levels and service quality.
- Optimize daily cleaning schedules and workflows, reducing turnaround time between stays and improving operational efficiency.
- Prepared detailed reports on logistics performance, presenting findings to management for strategic decision-making.
Project coordinator
Fabricstex
01.2025 - Current
- Project coordinator and sales management at Fabricstex Industries Clothing factory.
- Facilitated communication between project teams to enhance collaboration and information flow.
- Monitored project budgets, tracking expenses to maintain financial adherence and accountability.
- Developed detailed project schedules using industry-standard tools to optimize resource allocation.
- Kept projects on schedule by managing deadlines and adjusting workflows.
Quality Department- Customer Service Intern
Thyssenkrupp Presta de México
08.2024 - 12.2024
- Intern at an automotive company in the customer quality department. Responsible for handling customer warranties, (exclusively Ford and Stellantis warranties) tracking customer complaints, generating quality alerts, handling clients, making data analysis, generating work instructions for inspection and reporting warranty statuses.
- Processed customer orders accurately using SAP software, contributing to operational efficiency.
- Collaborated with team members to improve service response times and streamline communication protocols.
- Collaborated with team members in streamlining processes for better customer experience.
- Coordinated efforts between departments to address complex customer issues efficiently.
- Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
Intern
TISCHLEREI LAEKEN
01.2023 - 01.2024
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Sorted and organized files, spreadsheets, and reports.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Explored new technologies and approaches to streamline processes.
- Prepared project presentations and reports to assist senior staff.
Education
Bachelor of Industrial Engineering -
Universidad De Las Américas Puebla (UDLAP)
01.2024
Skills
- Microsoft (Excel)
- SAP
- Minitab and data analysis
- ARENA, CATIA
- Public speaking, Team leader, Quick learner
- Customer Service
- Distribution management
- Supply chain management
- Operational management
- Team management
- Work delegation
- Logistics analysis
- Project planning and development
Certification
- White Belt
- Certification at UDLAP.
- February 2024
LANGUAGES
-Spanish (Native)
-English (Professional)
-German (Professional)
-French (Basic)
NATIONALITIES
- -Mexican
- -Spanish
Timeline
Logistics Manager
Premier Pads
05.2025 - Current
Project coordinator
Fabricstex
01.2025 - Current
Quality Department- Customer Service Intern
Thyssenkrupp Presta de México
08.2024 - 12.2024
Intern
TISCHLEREI LAEKEN
01.2023 - 01.2024
Bachelor of Industrial Engineering -
Universidad De Las Américas Puebla (UDLAP)