Ana Victoria De La Rocha
El Paso
Summary
Committed and hardworking, with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service.
Overview
4
4
years of professional experience
Work History
Cashier
Macdonals
06.2023 - Current
- Restocked and organized merchandise in front lanes.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Processed refunds and exchanges in accordance with company policy.
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers entering store and responded promptly to customer needs.
- Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Worked closely with shift manager to solve problems and handle customer concerns.
Cashier
Pollo Feliz
05.2020 - 09.2022
- Built relationships with customers to encourage repeat business.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Applied effective time management techniques to meet tight deadlines.
- Identified issues, analyzed information and provided solutions to problems.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Strengthened communication skills through regular interactions with others.
- Paid attention to detail while completing assignments.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Education
High School Diploma -
Socorro High
El Paso, Texas06.2023
Skills
- Account Invoicing
- Staff Supervision
- Customer Assistance
- Decision Making Aptitude
- Reliable and Responsible
- Team Collaboration
- Inventory Stocking
- Patience and Empathy
- Creative Thinking
- Microsoft Office
Reading books
As a freshman in college, my lifelong love for reading has shaped me into an enthusiastic bookworm, eager to explore various genres, especially captivated by romance and fiction. With a dream of one day working in a library, my passion for books fuels my academic journey, adding depth and inspiration to my college experience.
Languages
Spanish
Beginner (A1)
Timeline
Cashier
Macdonals
06.2023 - Current
Cashier
Pollo Feliz
05.2020 - 09.2022
High School Diploma -
Socorro High
Similar Profiles
Cristofer Garcia FuentesCristofer Garcia Fuentes
Kitchen Staff Member at MacdonalsKitchen Staff Member at Macdonals
Lachlan QuirkeLachlan Quirke
Team Member at MacdonalsTeam Member at Macdonals
Sialatu PeiaSialatu Peia
Crew Member at MacdonalsCrew Member at Macdonals