Ana Victoria Rivera Valdez
Tourism Manager
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
1
1
Certification
2
2
Languages
Work History
Taravel Agent
Viajes Conelva
02.2024 - Current
- Designed personalized vacation experiences based on thorough understanding of each client''s interests, budget constraints, and desired outcomes.
- Implemented automated office systems, optimizing client, and data communications as well as records management.
- Assisted clients in obtaining necessary visas or other documentation required for international travel, navigating complex regulations efficiently to avoid delays.
Hotel Intern
Baja Club Hotel
8 2023 - 12.2023
- Database management and documentation management.
- Troubleshooting and incident management.
- Fulfillment of the objectives set for the internship.
- Order and filing of documents in digital and physical format.
Implementation of improvements in storage and inventory control processes. - Performing monthly inventory closings of raw materials and products.
- Inventory management and control, ensuring the availability of products and materials.
- Performing administrative tasks.
- Assisting in budgeting and HR expense control.
- Preparation of contracts, letters and required labor documents.
- Support in the administration of payroll, vacations and work permits.
- Follow-up and control of medical leaves and accidents at work.
Hotel Intern
Best Western Plus Hotel
08.2020 - 12.2020
- Attention to requests and complaints from guests or residents.
- Inspection and evaluation of the quality of the work performed.
- Supervision of compliance with regulations and quality standards.
- Inventory control and replenishment of supplies and amenities.
- Management and supervision of cleaning and maintenance personnel.
- Telephone answering and screening of incoming calls.
- Reception of guests, offering at all times a good image and pleasant treatment.
- Management and updating of the client database.
- Collection of stays, issuance of invoices and handling of accounting documentation.
- Reservation management, offering at all times a quality service.
- Resolution of problems or complaints, and guidance to guests to improve their stay.
- Preparation and updating of occupancy reports, income and statistics of the establishment.
Archive Assistant
Unidos Luna, S. A. de C. V.
12.2019 - 01.2020
- Use of the computer system for sorting, classifying and numbering documents.
- Proper treatment of filing cabinets, files, boxes and shelves of the archive.
- Cash handling and cash management.
Intern
Universidad del Valle de México
08.2019 - 12.2019
- Coordination of catering and restaurant services in events.
- Participation in fairs and congresses.
- Field visits to tourism fairs, festivals with a sustainable approach, historical tours, among others.
- Preparation of reports and briefings.
Education
Bachelor's - Hotel And Tourism Management And Innovation
Universidad Del Valle De México
Guadalajara, JAL 08.2019 - 12.2023
High School Diploma -
CBTIS 43
Los Mochis, SIN 08.2016 - 06.2019
Skills
Certification
PET (B1 Preliminary English Test)
Timeline
Taravel Agent
Viajes Conelva
02.2024 - Current
Hotel Intern
Best Western Plus Hotel
08.2020 - 12.2020
Archive Assistant
Unidos Luna, S. A. de C. V.
12.2019 - 01.2020
Intern
Universidad del Valle de México
08.2019 - 12.2019
Bachelor's - Hotel And Tourism Management And Innovation
Universidad Del Valle De México
08.2019 - 12.2023
PET (B1 Preliminary English Test)
07-2019
High School Diploma -
CBTIS 43
08.2016 - 06.2019
Hotel Intern
Baja Club Hotel
8 2023 - 12.2023
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