Language
Ana Yanete Hernández Flores
Degree In Tourism
MERIDA,Yucatan
Summary
Guest-oriented Concierge offering over 8 years of experience in hospitality and tourism. Self-starter with strong record of providing valuable service to clients and tourists. Guest-oriented Concierge offering over 8 years of experience in hospitality and tourism. Self-starter with strong record of providing valuable service to clients and tourists. Highly communicative professional with more than 8 years of expertise as Concierge for high-end hotel chains. Team player provides exceptional guest service. Background in industry positions at luxury resorts where client satisfaction is of utmost importance. Guest-oriented Concierge providing more than 14 years of experience in hospitality and tourism industries. Self-starter provides valuable service to clients and tourists.
Overview
2
2
Languages
1
1
Certification
4
4
years of post-secondary education
3
3
years of professional experience
Work History
Concierge Team Member
Exclusive Traveler Club
Riviera Maya, Quintana Roo
11.2013 - 08.2014
- Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.
- Arranged for transportation to and from airport, train station and events for over 30 visitors.
- Worked closely with guests, some VIP or celebrity, with high degree of respect for privacy.
- Contacted previous over 50 guests and potential visitors via email with information on events and hotel to build clientele base.
- Maintained front desk's concierge book to provide visitors with access to relevant local information daily.
- Resolved problems, improved operations and provided exceptional service
Casita Manager
Fairmont Mayakoba
Riviera , Quintana Roo
12.2010 - 10.2012
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Conducted monthly inventories of raw materials and components on work floor.
- Approved regular payroll submissions for 10 -12 employees.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
Concierge
Exotic Travelers Club by Karisma Hotels
Rivier, Quintana Roo
02.2010 - 11.2010
- Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.
- Arranged for transportation to and from airport, train station and events for visitors.
- Scheduled deliveries of flowers, gifts, and other products and made reservations for spa services and dining.
- Worked closely with guests, some VIP or celebrity, with high degree of respect for privacy.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Supported local sports teams, museums, restaurants and other tourist-oriented spots by promoting events to hotel guests.
- Provided each guest with list of resort's upcoming activities and events upon check-in to enhance stays, daily over 100 guest.
Education
Master in Bussines Administration & Marketing - Administration And Marketing
Universidad TecMilenio, Merida
Mérida, Yucata 09.2017 - 05.2019
High School Diploma -
Preparatoria 10 By UDG
Zapopan,Jalisco 08.1995 - 06.1998
Skills
Vendor interaction
Guest experiences
Guest accommodations
Team Supervision
Reporting capabilities
Telephone etiquette
Housekeeping
Hospitality service expertise
Guest services
Certification
Housekeeping Manager, Tec de Monterrey - Apr -nov 2011
Interests
Culture
Timeline
Master in Bussines Administration & Marketing - Administration And Marketing
Universidad TecMilenio, Merida
09.2017 - 05.2019
Concierge Team Member
Exclusive Traveler Club
11.2013 - 08.2014
Housekeeping Manager, Tec de Monterrey - Apr -nov 2011
04-2011
Casita Manager
Fairmont Mayakoba
12.2010 - 10.2012
Concierge
Exotic Travelers Club by Karisma Hotels
02.2010 - 11.2010
High School Diploma -
Preparatoria 10 By UDG
08.1995 - 06.1998