Summary
Overview
Work history
Education
Skills
Languages
Timeline
Generic

Andre Roman

Monterrey,Nuevo Leon

Summary

Sales Manager with ten years of experience driving revenue growth and delivering exceptional customer service. Demonstrated leadership in team supervision and training, with strong negotiation and closing abilities. Committed to enhancing customer satisfaction and supporting organizational success. Seeking opportunities with ambitious companies that prioritize career development.

Overview

9
9
years of professional experience

Work history

Sales development representative

Tendency Innovations
03.2025 - Current
  • Used various prospecting techniques to identify sales opportunities in USA and Canada market, resulting in 15% territory sales growth.
  • Contacted and converted potential customers via telephone, email, social media and person enquiries.
  • Developed and maintained lasting customer relationships as a result of quick turnaround and strong communication skills.
  • Coordinated with logistics partners for timely delivery of orders, resulting in positive customer feedback.


Carrier Sales/Procurement

UNILINK Transportation
11.2024 - 02.2025
  • Build strong relationships with trucking company key contacts (owner operators, dispatchers and drivers) to provide outstanding service to our customers.
  • Maintain constant contact with carriers to secure additional truck capacity and manage existing business agreements.
  • Negotiate market-driven rates and ensure shipment on-time performance metrics are met.
  • Develop new and grow existing carrier relationships through lead generation, cold calling, and referrals.
  • Analysed and audited market competition, developing sales strategies that showcase unique business offerings.

Team manager

ABC Financial, Foundever
Remote
07.2021 - 05.2024
  • Monitoring the performance and productivity of 20 employees and 3 teams, providing coaching, training, and feedback to improve performance, increasing quality of work and employee motivation.
  • Working cross-departmentally with a wide range of stakeholders to ensure that all operations are aligned with organizational objectives, and acted as a point of contact for high-level queries.
  • Performing quality assurance controls to ensure the company’s products and services meet customer expectations and monitoring production KPIs and metrics driving continuous improvement in service delivery.
  • Administered weekly, monthly and annual reviews to direct reports and set clear and measurable goals, actions plans and follow-up procedures.
  • Measured and enhanced customer satisfaction by proposing tailored solutions to bridge improvement gaps conducting audits and risk assesments to achieve regulatory compliance increasing retention and greater satisfacton levels.

Financial advisor

Prudential
Monterrey, Nuevo Leon
08.2020 - Current
  • Educated clients on various financial matters and provided professional recommendations on investment opportunities, products and services based on each clients´individual needs and financial goals.
  • Created business plan and identified target customers by interactions on phone and in person, handling base inquiries and providing quotes.
  • Renewed contracts promptly to maintain high-value client bases.
  • Researched competitors' offerings to stay ahead in the competitive landscape.
  • Built long-term relationships with customers and generated referrals from existing clients.
  • Provided after-sales support as required, enhancing overall customer experience.

Sales executive

American Express
San Pedro, Nuevo Leon
07.2016 - 03.2019
  • Achieved sales goals and service targets by cultivating and securing customer relationships.
  • Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads against KPI targets.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Effectively handled daily customer meetings, sales calls and account management tasks, improving sales team efficiency.
  • Utilised CRM system for effective customer database management.
  • Regularly checked in with customers to gauge satisfaction levels and identify areas of improvement.

Education

Business Administration -

UoPeople
09.2024 -

International Business

Universidad TecMilenio Campus Las Torres
08.2017 -

Skills

  • Strong Communication Skills
  • Customer Relationship Management
  • Negotiation and Conflict Resolution
  • Team Management
  • Key Performance Indicators (KPIs)
  • Customer Account Management
  • Networking and Client Relations
  • Contract Closing
  • Customer Retention Strategies
  • Cross-Functional collaboration
  • Outstanding Interpersonal Skills
  • CRM Software Proficiency
  • Computer Skills (Efficient on Microsoft Office, ZoomInfo, Salesforce, Zendesk, NICE, Snov, Recurly, ICBM, CallMiner, GenesysCloud, Bankline, Mozart, Cisco, Jabber, Slack, Highway, McLeod, DAT, C4, Truckstop)

Languages

English
Native
Spanish
Native

Timeline

Sales development representative

Tendency Innovations
03.2025 - Current

Carrier Sales/Procurement

UNILINK Transportation
11.2024 - 02.2025

Business Administration -

UoPeople
09.2024 -

Team manager

ABC Financial, Foundever
07.2021 - 05.2024

Financial advisor

Prudential
08.2020 - Current

International Business

Universidad TecMilenio Campus Las Torres
08.2017 -

Sales executive

American Express
07.2016 - 03.2019

Similar Profiles

Create profile
Andre Roman