Summary
Overview
Work History
Education
Skills
Certification
Idiomas
Timeline
Generic
Andrea Alarcón Apud

Andrea Alarcón Apud

CDMX

Summary

Experienced with account management, relationship building, and strategic planning. Utilizes strong leadership and communication skills to drive client success and team performance. Track record of managing high-profile accounts and delivering effective marketing strategies.

Overview

16
16
years of professional experience
1
1
Certification

Work History

General Director and Partner

CSR Y CIA OPERADORA
01.2025 - Current
  • Led strategic partnerships to enhance operational efficiency and drive business growth.
  • Coordinated cross-functional teams to align objectives and support organizational goals.
  • Analyzed market trends to identify opportunities for expansion and competitive advantage.
  • Managed stakeholder relationships, ensuring effective communication and collaboration on projects.
  • Oversaw project execution, ensuring alignment with strategic vision and operational standards.
  • Provided outstanding service to all individuals, promoting effective, and lasting business relationships.
  • Networked with other professionals and organizations to expand contacts and opportunities.

Director of Operations

CSR Y CIA OPERADORA
01.2023 - 01.2025
  • Directed strategic planning initiatives to align with corporate objectives and enhance operational efficiency.
  • Established strong stakeholder relationships, facilitating communication between executive leadership and operational teams.
  • Spearheaded change management initiatives, enhancing adaptability and resilience within the organization during transitions.
  • Facilitated cross-functional collaboration for improved decision-making processes within the organization.

Gerente Operativa del Proyecto con Infonavit

MRA INMOBILIARIA
07.2018 - 01.2023
  • Led cross-functional teams to ensure project deliverables met quality standards and timelines.
  • Developed comprehensive project plans, defining scope, objectives, and resource allocation for successful execution.
  • Coordinated stakeholder communications, providing updates on project progress and addressing any concerns promptly.
  • Facilitated regular team meetings to review progress, adjust priorities, and enhance collaborative efforts among team members.
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Met project deadlines without sacrificing build quality or workplace safety.
  • Established effective communication among team members for enhanced collaboration and successful project completion.
  • Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.

Senior Sales Account Manager

NAKED MEDIA
01.2018 - 06.2018
  • Negotiated contracts with clients, ensuring favorable terms while maintaining profitability for the company.
  • Developed and executed strategic account plans to enhance client engagement and satisfaction.
  • Cultivated relationships with key stakeholders to drive revenue growth and retention.
  • Developed proposals that highlighted the unique benefits of company products or services compared to competitors.

Sales Manager

MBL WORLD Y SOCCER MEDIA SOLUTIONS
06.2017 - 01.2018
  • Managed key client relationships to foster loyalty and increase repeat business opportunities.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.

Freelance Senior Account Manager De WiFi

FOLLOW ME WIFI
05.2017 - 02.2018
  • Developed and maintained strong client relationships, ensuring satisfaction and retention through effective communication.
  • Coordinated implementation of WiFi solutions, overseeing project timelines and resource allocation for successful delivery.
  • Analyzed customer feedback to identify trends, driving strategic improvements in service offerings and client engagement.
  • Coordinated efforts across teams to ensure seamless delivery of products and services to clients.

Gerente de Ventas Gobierno Federal

GRUPO IMAGEN MULTIMEDIOS
11.2016 - 05.2017
  • Managed client relationships, ensuring satisfaction and retention through effective communication.
  • Coordinated cross-functional teams to deliver solutions on time and within budget.
  • Provided training and support to junior team members on best practices in account management.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Established clear communication channels between clients and internal teams, ensuring seamless project execution.

Company Animals Coordinator

ANIMA NATURALIS
07.2012 - 01.2016
  • Managed volunteer schedules, optimizing resource allocation for various initiatives.
  • Collaborated with cross-functional teams to streamline project workflows and improve communication.
  • Conducted research on animal rights topics, providing valuable insights for program development.

Coordinadora De Recursos Humanos

PETRÓLEOS MEXICANOS
06.2009 - 12.2011
  • Assisted in organizing company events, improving employee engagement and morale.
  • Streamlined administrative processes, reducing response times for internal requests.
  • Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
  • Proactively identified opportunities for improving administrative processes, implementing changes that led to increased efficiency and effectiveness.
  • Enhanced communication between departments with timely and accurate preparation of reports and documents.
  • Managed calendars, scheduled appointments, and coordinated travel arrangements for senior staff members.
  • Provided exceptional administrative support to executive staff members through meticulous organization skills and attention to detail.

Education

Studies - Psychology

UNIVERSIDAD INTERCONTINENTAL
Mexico City, Mexico
01-2017

Studies - Business Administration

INSTITUTO TECNOLÓGICO AUTÓNOMO DE MÉXICO (ITAM)
Mexico City
01-2006

Diplomado - Psicología del Mexicano en el Trabajo

INSTITUTO TECNOLÓGICO AUTÓNOMO DE MÉXICO (ITAM)
01-2001

Skills

  • Skilled in conflict resolution through negotiation
  • Strategic account management
  • Collaborative networking abilities
  • Goal setting and evaluation
  • Sales operations management
  • Business alliance development
  • Effective analytical problem solver
  • Problem-solving mindset
  • Effective negotiation skills
  • Effective decision-making
  • Team leadership

Certification

Holistic Ceremony Guide | Moonbeats

Idiomas

Inglés
Advanced (C1)
Spanish
Bilingual or Proficient (C2)

Timeline

General Director and Partner

CSR Y CIA OPERADORA
01.2025 - Current

Director of Operations

CSR Y CIA OPERADORA
01.2023 - 01.2025

Gerente Operativa del Proyecto con Infonavit

MRA INMOBILIARIA
07.2018 - 01.2023

Senior Sales Account Manager

NAKED MEDIA
01.2018 - 06.2018

Sales Manager

MBL WORLD Y SOCCER MEDIA SOLUTIONS
06.2017 - 01.2018

Freelance Senior Account Manager De WiFi

FOLLOW ME WIFI
05.2017 - 02.2018

Gerente de Ventas Gobierno Federal

GRUPO IMAGEN MULTIMEDIOS
11.2016 - 05.2017

Company Animals Coordinator

ANIMA NATURALIS
07.2012 - 01.2016

Coordinadora De Recursos Humanos

PETRÓLEOS MEXICANOS
06.2009 - 12.2011

Studies - Psychology

UNIVERSIDAD INTERCONTINENTAL

Studies - Business Administration

INSTITUTO TECNOLÓGICO AUTÓNOMO DE MÉXICO (ITAM)

Diplomado - Psicología del Mexicano en el Trabajo

INSTITUTO TECNOLÓGICO AUTÓNOMO DE MÉXICO (ITAM)

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Andrea Alarcón Apud