Andrea Argote
Summary
Proven and well-qualified Logistics Team Member proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence, skilled in coordinating documentation and handling payments. I want to apply logistics knowledge to the areas that need to improve workflow.
Overview
6
6
years of professional experience
Work History
Logistics Team Member
SH&H Trucking Company
Compton, California (Remote)
09.2022 - 07.2024
- Managed company´s capacity and schedules for optimal scope on the clients request.
- Devised routing plans and schedules to facilitate safe and timely delivery or pick up of goods.
- Tracked orders and notified customers of status or potential delays, maintaining strong relationships with the clients.
- Updated and maintained databases to track shipments and inventory.
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
- Resolved logistical issues promptly to minimize disruptions to the supply chain, mitigating any potential negative impacts on business operations or customer relations.
- Processed and entered customer orders into database and provided proactive customer service for accounts.
- Trained new team members on best practices in logistics operations, fostering a supportive work culture that prioritized teamwork and collaboration.
Barista Manager
Costa Tosta
Tijuana, Baja California, Mexico
11.2018 - 08.2022
- Served customers quickly and efficiently and created strategies to prevent delays.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Improved overall product quality through regular staff training on proper brewing techniques, equipment maintenance, and presentation standards.
- Increased efficiency in order fulfillment with improved workflow processes that reduced wait times for customers.
- Provided support to team members, helping them reach their full potential while fostering a culture of continuous learning and development.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Promoted a safe working environment by enforcing proper use of equipment, identifying potential hazards, and addressing any issues quickly to prevent accidents.
Education
Bachelor of Science - Biochemistry
Instituto Tecnológico De Tijuana
Tijuana, Baja California, Mexico04.2016
Skills
- Logistics Analysis
- Route Optimization
- Problem-Solving
- Customer service skills
- Procurement Tracking
- Dispatching
- Transportation Planning
Languages
English
Advanced (C1)
Spanish
Bilingual or Proficient (C2)
Timeline
Logistics Team Member
SH&H Trucking Company
09.2022 - 07.2024
Barista Manager
Costa Tosta
11.2018 - 08.2022
Bachelor of Science - Biochemistry
Instituto Tecnológico De Tijuana