Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Andrea Argote

Summary

Proven and well-qualified Logistics Team Member proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence, skilled in coordinating documentation and handling payments. I want to apply logistics knowledge to the areas that need to improve workflow.



Overview

6
6
years of professional experience

Work History

Logistics Team Member

SH&H Trucking Company
09.2022 - 07.2024
  • Managed company´s capacity and schedules for optimal scope on the clients request.
  • Devised routing plans and schedules to facilitate safe and timely delivery or pick up of goods.
  • Tracked orders and notified customers of status or potential delays, maintaining strong relationships with the clients.
  • Updated and maintained databases to track shipments and inventory.
  • Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
  • Resolved logistical issues promptly to minimize disruptions to the supply chain, mitigating any potential negative impacts on business operations or customer relations.
  • Processed and entered customer orders into database and provided proactive customer service for accounts.
  • Trained new team members on best practices in logistics operations, fostering a supportive work culture that prioritized teamwork and collaboration.

Barista Manager

Costa Tosta
11.2018 - 08.2022
  • Served customers quickly and efficiently and created strategies to prevent delays.
  • Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
  • Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
  • Improved overall product quality through regular staff training on proper brewing techniques, equipment maintenance, and presentation standards.
  • Increased efficiency in order fulfillment with improved workflow processes that reduced wait times for customers.
  • Provided support to team members, helping them reach their full potential while fostering a culture of continuous learning and development.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Promoted a safe working environment by enforcing proper use of equipment, identifying potential hazards, and addressing any issues quickly to prevent accidents.

Education

Bachelor of Science - Biochemistry

Instituto Tecnológico De Tijuana
Tijuana, Baja California, Mexico
04.2016

Skills

  • Logistics Analysis
  • Route Optimization
  • Problem-Solving
  • Customer service skills
  • Procurement Tracking
  • Dispatching
  • Transportation Planning

Languages

English
Advanced (C1)
Spanish
Bilingual or Proficient (C2)

Timeline

Logistics Team Member

SH&H Trucking Company
09.2022 - 07.2024

Barista Manager

Costa Tosta
11.2018 - 08.2022

Bachelor of Science - Biochemistry

Instituto Tecnológico De Tijuana

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Andrea Argote