Andrea Castañeda
Tourism And Hospitality Managment
Monterrey
Summary
Dynamic professional with extensive experience at Sigma Alimentos and Hotel Four Points, excelling in office administration and customer service. Proven ability to enhance operational efficiency while maintaining meticulous attention to detail. Strong communicator and adaptable team player, consistently delivering exceptional service and fostering customer loyalty through personalized interactions.
Overview
6
6
years of professional experience
Work History
Front Desk Receptionist
Sigma Alimentos
Monterrey
01.2016 - 12.2017
- Greeted guests promptly and consistently set professional tone with friendly assistance.
- Used clerical abilities to support needs of office staff and administrative team members.
- Actioned administrative tasks in line with company procedure.
- Handled incoming and outgoing phone calls and routed callers to appropriate personnel.
- Established and maintained good communications and teamwork with fellow associates and other departments.
- Coordinated meeting rooms for managers and team members.
Reservation Agent
Hotel Four Points
Monterrey
01.2012 - 01.2016
- Collaborated with clients to understand needs and budget, advising on optimum destinations, transportation modes and dates and accommodations.
- Employed exceptional attention to detail in maintaining accurate and up-to-date reservation records.
- Utilized streamlined reservation system to reduce processing time and improve efficiency.
- Maintained up-to-date knowledge of destination facilities and events to provide customers with reliable answers to specific inquiries.
- Provided personalized and efficient service to diverse clientele, resulting in positive feedback and increased customer loyalty.
- Ensured secure handling of sensitive customer information following privacy regulations.
- Collaborated with team members to manage peak period demands efficiently.
- Handled cancellations, changes, and rebooking of reservations promptly.
- Negotiated group rates and special discounts with service providers when applicable.
- Resolved customer complaints regarding ticketing and reservation issues professionally.
- Utilized computer reservation systems to check availability and confirm bookings.
- Greeted guests in person and by phone in pleasant, friendly manner.
- Answered questions regarding room rates, travel dates and fees.
- Delivered excellent customer service in each interaction.
- Assisted clients with making, changing and canceling reservations.
Education
College - Tourism And Hospitality Management
Universidad Regiomontana
Monterrey02-2016
Skills
- Office administration
- Teamwork
- Communication skills
- Meticulous and organized
- Verbal and written communication
- Courteous and professional
- Adaptability and flexibility
Timeline
Front Desk Receptionist
Sigma Alimentos
01.2016 - 12.2017
Reservation Agent
Hotel Four Points
01.2012 - 01.2016
College - Tourism And Hospitality Management
Universidad Regiomontana
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