Andrea Cruz
IT Process Analyst
Tegucigalpa
Summary
Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills. Furthermore I'm s retail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy and works really well with multifunctional teams.
Overview
9
9
years of professional experience
9
9
years of post-secondary education
6
6
Certifications
3
3
Languages
Work History
Business Data Analyst
Crowley
2023.09 - Current
- As Data Business Analyst for Logistics Marketing, decode data to optimize strategies, streamline operations, and boost ROI.
- Created comprehensive documentation of analytical methodologies, ensuring consistency and reproducibility in future analyses.
- Executed analysis of risks and identified risk mitigation strategies.
- Generated business intelligence reports to inform strategic decision-making.
Integration Specialist
Covenant Growth Advisors
2023.05 - 2023.08
- As freelance consultant of Systems Integration with a Startup Accelerator, lead dynamic team in designing and executing seamless system integration strategies, aligning technology solutions with unique needs and rapid growth aspirations of startups
- Leveraging tools like Zapier, HubSpot and Zendesk, I've successfully optimized operational efficiency, enhanced data security, and fostered innovation
- Commitment to proactive problem solving and industry insight ensures that startups thrive with solid technology foundation, driving their ambitious growth goals.
- Created proofs of concept for innovative new solutions.
Process Improvement Specialist
Ernst & Young Global Consulting Services
2022.12 - 2023.02
- During tenure as Process Specialist, I demonstrated adaptability by successfully adapting testing plans from different regions to suit Latin American vendors and stakeholders
- Closed time gaps in testing processes, ensuring timely project deliveries and increased client satisfaction
- Data analysis skills provided valuable insights for process optimization, contributing to informed decision-making
- Additionally, actively participated in testing on sandbox environments, minimizing risks and adding value to overall project success.
Process Specialist & PM assistant
Ernst & Young Global Consulting Services
2021.12 - 2022.11
- Optimized process efficiency by identifying bottlenecks and implementing improvements in workflows.
- Identified and resolved process issues to drive optimal workflow and business growth.
- Devised and implemented controls and procedures to promote financial accuracy.
- Offered data-driven recommendations to align company strategies and process improvement initiatives.
- Implemented new process automation tools, resulting in reduced manual labor and increased productivity.
IFRS Compliance (Auditing & Consulting)
Ernst & Young
2021.06 - 2021.11
- Collaborated with accounting team members to resolve issues identified during audits, fostering enhanced communication between departments.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
- Ensured timely completion of assigned projects through effective prioritization skills and diligent attention to detail throughout auditing process.
Business Data Analyst
Ernst & Young
2021.02 - 2021.06
- As a contributor to the Program Mercury initiative at EY, I utilized Alteryx software for data cleansing and played a vital role in transforming and standardizing processes
- My cross-functional collaboration and adaptability ensured success in navigating diverse regulatory environments
- I efficiently managed resources and effectively communicated with stakeholders, driving efficiency and growth for the organization.
Assistant Project Manager
Ernst & Young Global Consulting Services
2020.11 - 2021.01
- Verified quality of deliverables and conformance to specifications before submitting to clients.
- Reduced project costs with effective budget management and resource allocation strategies.
- Supported senior managers and department leaders by completing projects and problem resolution under tight budgets and schedule demands.
- Identified and resolved risks to minimize project disruption.
SuccessFactors Implementation Specialist
Ernst & Young
2019.06 - 2020.11
- Diagnosed and troubleshot hardware, software and network issues.
- Focused solutions on industry-specific workflow, client base and protocols, tailoring implementations to client needs.
- Conducted detailed requirements analysis for each project, creating customized solutions based on client needs.
- Coordinated resources efficiently across projects, balancing workload and maximizing productivity among team members.
- Enhanced customer satisfaction with timely resolution of issues during project implementations.
- After implementation the first run shower us how building an effective campaign and the right channels you can improve sales, retention or client engagement aiding up to 40% after first quarter.
Sap Advanced Business Application Programming Consultant
Agile Solutions
2018.05 - 2019.06
- In my role as a process optimization consultant, I gained extensive experience in business rule definition, particularly in utilizing BRF+ within SAP environments
- My expertise encompassed the end-to-end process of designing, configuring, developing, and delivering tailored solutions to clients
- Through careful analysis and collaboration with stakeholders, I identified and defined business rules that aligned with the specific needs and objectives of each organization
- Leveraging my knowledge of BRF+ and ABAP, I efficiently customized and enhanced standard SAP ERP systems to meet the unique requirements of my clients
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Data Migration Specialist
Agile Solutions
2017.04 - 2018.04
- During my previous role as a Data Migration Specialist, I led the migration process from Microsoft Dynamics to SalesForce, ensuring a seamless transition of the client's data
- I collaborated with the team to customize the SalesForce platform to meet the client's specific needs and requirements
- Additionally, I actively participated in the implementation of Pardot for the creation and execution of effective advertising campaigns
- Furthermore, I handled content management for the client's website and social media channels, optimizing their online presence
- As a result of our efforts, the client experienced a remarkable 35% increase in customer reach, indicating the successful integration of their data and improved customer engagement
- Moreover, our well-executed advertising campaigns contributed to a significant 40% enhancement in overall campaign performance, delivering tangible business results and client satisfaction.
HCM Consultant
2015.09 - 2017.03
- As Implementation Consultant, was tasked with conducting thorough process audit and process optimization for University of Tiradentes in Aracaju, Brazil
- Responsibilities involved implementing several modules from SuccessFactors into their existing system, with focus on improving their recruitment, internal processes, and educational platform
- Through careful analysis and strategic adjustments, team were able to streamline and enhance these processes, leading to more efficient operations and improved reporting capabilities
- As result of efforts, Tiradentes' administration could manage their recruitment processes with greater ease and transparency, facilitating better decision-making
- Additionally, their internal processes were streamlined, leading to increased productivity and reduced operational bottlenecks
- Optimized educational platform empowered faculty and students with enhanced tools, creating more organized and engaging learning environment
- Overall, successful implementation and process optimization positively impacted university's overall performance and administration.
Education
Master's degree - Project Management and Agile Methodologies
Universidad Tecnológica Centroamericana
Tegucigalpa 2018.01 - 2020.05
Licentiate degree - Ingenieria en ciencias computacionales
Universidad Tecnológica Centroamericana
Tegucigalpa 2009.09 - 2016.09
Tecnico - Marketing digital
Universidad Tecnológica Centroamericana
Tegucigalpa 2017.04 - 2017.05
Program in AI Fundamentals& E-commerce Techniques -
Tsing Hua University
TaiwanSkills
Technical Skills
Process Documentation
Problem-solving Skills
Technical Skills
Change Management
Certification
Liderazgo para Gerentes
Timeline
Business Data Analyst
Crowley
2023.09 - Current
Integration Specialist
Covenant Growth Advisors
2023.05 - 2023.08
Process Improvement Specialist
Ernst & Young Global Consulting Services
2022.12 - 2023.02
Process Specialist & PM assistant
Ernst & Young Global Consulting Services
2021.12 - 2022.11
IFRS Compliance (Auditing & Consulting)
Ernst & Young
2021.06 - 2021.11
Business Data Analyst
Ernst & Young
2021.02 - 2021.06
Assistant Project Manager
Ernst & Young Global Consulting Services
2020.11 - 2021.01
SuccessFactors Implementation Specialist
Ernst & Young
2019.06 - 2020.11
Sap Advanced Business Application Programming Consultant
Agile Solutions
2018.05 - 2019.06
Master's degree - Project Management and Agile Methodologies
Universidad Tecnológica Centroamericana
2018.01 - 2020.05
Data Migration Specialist
Agile Solutions
2017.04 - 2018.04
Tecnico - Marketing digital
Universidad Tecnológica Centroamericana
2017.04 - 2017.05
HCM Consultant
2015.09 - 2017.03
Licentiate degree - Ingenieria en ciencias computacionales
Universidad Tecnológica Centroamericana
2009.09 - 2016.09
Program in AI Fundamentals& E-commerce Techniques -
Tsing Hua University