Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Andrea Linares Sotomayor

Puebla City

Summary

Hands-on Banquet Supervisor overseeing successful set up of functions, meetings and events. Maintains productive relationships with internal and external staff and vendors to spearhead collaborative efforts. Creates and embodies guest satisfaction by demonstrating high hospitality standards and delivering positive guest experiences.

Overview

5
5
years of professional experience

Work History

Cashier Manager

Deluz
09.2022 - Current
  • Increased customer satisfaction by efficiently managing cashier transactions and addressing customer concerns.
  • Streamlined checkout process for enhanced customer experience by implementing effective workflow strategies.
  • Reduced cash discrepancies by consistently monitoring cash registers and conducting periodic audits.
  • Implemented loss prevention measures to mitigate theft incidents at the register area.
  • Enhanced team productivity by delegating tasks and setting clear goals for cashier staff members.

Banquet Supervisor

Estefania Canales Wedding Coach
07.2021 - Current
  • Enhanced guest satisfaction by efficiently managing banquet events and ensuring proper setup.
  • Streamlined communication between kitchen and service staff for seamless event execution.
  • Mentored new employees on company policies, procedures, and customer service standards to maximize performance.
  • Implemented strategies to increase employee morale, leading to improved teamwork and productivity within the department.
  • Provided exceptional customer service by promptly addressing guest concerns or requests during events.

Cashier

Inlakech
03.2020 - 12.2021
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

Banquet Assistant

Estefania Canales Wedding Coach
07.2020 - 06.2021
  • Enhanced guest satisfaction by providing exceptional banquet setup and service.
  • Contributed to successful events by assisting with menu planning and food presentation.
  • Streamlined event operations by efficiently setting up tables, chairs, and other equipment.


Host

Estefania Canales Wedding Coach
08.2018 - 06.2020
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Contributed to team success through effective communication and cooperation with coworkers and management.

Education

Bachelor of Architecture - Architecture

Universidad Iberoamericana Puebla
Puebla City, Puebla, Mexico
12.2023

High School Diploma -

Instituto Oriente De Puebla A.C
Puebla City, Puebla, Mexico
05.2018

Skills

  • Attention to Detail
  • Operations Leadership
  • Problem-Solving
  • Guest Relations Management
  • Team Leadership
  • Time Management

Languages

Spanish
Bilingual or Proficient (C2)
English
Advanced (C1)

Timeline

Cashier Manager

Deluz
09.2022 - Current

Banquet Supervisor

Estefania Canales Wedding Coach
07.2021 - Current

Banquet Assistant

Estefania Canales Wedding Coach
07.2020 - 06.2021

Cashier

Inlakech
03.2020 - 12.2021

Host

Estefania Canales Wedding Coach
08.2018 - 06.2020

Bachelor of Architecture - Architecture

Universidad Iberoamericana Puebla

High School Diploma -

Instituto Oriente De Puebla A.C

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Andrea Linares Sotomayor