Andrea Maza Herrera

Experienced in generating high-quality leads, building strong pipelines, and fostering early-stage customer relationships to drive revenue growth. Proven expertise in:

• Lead Generation and Prospecting: Skilled in identifying and qualifying potential clients through research, cold calling, email campaigns, and social selling techniques.
• CRM Management: Proficient in using CRM tools like [e.g., Salesforce, HubSpot] to manage pipelines, track interactions, and ensure accurate reporting.
• Collaboration with Sales Teams: Effectively partnering with Account Executives and Sales Managers to hand off qualified leads and contribute to a seamless sales process.
• Outbound and Inbound Strategies: Experienced in executing both outbound prospecting campaigns and nurturing inbound leads to convert them into sales opportunities.
• Data-Driven Insights: Leveraging analytics and performance metrics to refine outreach strategies and improve conversion rates.

Sales Team Leader with experience driving revenue growth, building high-performing sales teams, and implementing successful strategies to exceed organizational sales targets. Proven expertise in:

• Skilled in training, mentoring, and motivating diverse sales teams to achieve individual and collective goals.
• Adept at analyzing market trends, identifying growth opportunities, and executing effective sales strategies.
• Proficient in utilizing CRM tools to track performance, optimize customer acquisition, and nurture long-term relationships.
• Experienced in setting and monitoring KPIs, preparing detailed sales reports, and ensuring accountability.
• Successfully worked with marketing, product development, and customer success teams to align strategies and drive organizational success.

• Provided primary customer support to internal and external customers in a fast-paced environment
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
• Answered constant flow of customer calls with several calls in queue per minute
• Entered customer interaction details in Travel Admin CRM to track requests, document problems, and record solutions offered
• Answered customer telephone calls promptly to avoid on-hold wait times
• Offered advice and assistance to customers, paying attention to special needs or wants

• Effectively supervising, coaching, and motivating sales teams to exceed individual and collective performance goals.
• Developing and implementing sales strategies aligned with organizational objectives to drive business growth.
• Monitoring KPIs, conducting performance reviews, and providing actionable feedback to improve individual and team outcomes.
• Managing schedules, and ensuring compliance with company policies and procedures. Provided primary customer support to internal and external customers.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns