Andrea Morean Herrera

• Self-motivated, with a strong sense of personal responsibility.
• Excellent communication skills, both verbal and written.
• Proven ability to learn quickly and adapt to new situations.
• Skilled at working independently and collaboratively in a team environment.
• Passionate about learning and committed to continual improvement.
• Worked effectively in fast-paced environments.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Strengthened communication skills through regular interactions with others.
• Paid attention to detail while completing assignments.
• Learned and adapted quickly to new technology and software applications.
• Resolved problems, improved operations and provided exceptional service.

Assisted the delivery personal with their scheduled deliveries.

• Promoted a positive work environment by actively participating in team-building activities and supporting colleagues when needed.
• Improved first-call resolution rates through effective problem-solving skills and comprehensive knowledge of company offerings.
• Handled sensitive information with utmost discretion, adhering strictly to privacy regulations and company policies.
• Assisted in reducing call wait times by promptly answering incoming calls without compromising service quality.
• Maintained professional demeanor while effectively managing high-stress situations and irate callers.
• Collaborated with team members to optimize call center performance and improve overall service quality.

• Conducted thorough root cause analyses on recurring defects, resulting in the implementation of effective corrective actions.
• Provided detailed reports on quality metrics to senior management, enabling informed decision-making regarding process improvements.
• Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
• Collaborated with cross-functional teams to develop and implement targeted solutions for identified quality issues, ensuring continuous improvement.
• Analyzed quality and performance data to support operational decision-making.
• Developed and maintained quality assurance procedure documentation.
• Ensured compliance with regulatory requirements by meticulously reviewing documentation and maintaining accurate records.

• Ensured confidentiality of sensitive customer information by adhering strictly to data protection regulations during all interactions.
• Maintained high levels of customer satisfaction through empathetic listening, timely problem resolution, and personalized attention.
• Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
• Collaborated with other departments as needed to resolve customer issues that required cross-functional support or expertise.

• Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
• Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
• Described product and service details to customers to provide information on benefits and advantages.
• Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.
• Monitored key performance indicators to ensure continuous improvement in service quality.
• Maintained up-to-date knowledge of product and service changes.
• Investigated and resolved customer inquiries and complaints quickly.

• Built strong relationships with clients, fostering trust and loyalty in managing their financial portfolios.
• Developed comprehensive financial plans for clients to achieve short-term and long-term goals.
• Provided comprehensive retirement planning services, ensuring clients maintain their desired lifestyle postretirement.
• Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each clients' individual needs.
• Ensured compliance with industry regulations and company policies while serving clients'' best interests.
• Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts.
• Educated clients on various financial matters and provided professional recommendations on investment opportunities, products and services based on individual needs.
• Worked with clients to support understanding of rationale and details of financial strategies.

• Delivered personalized assistance by attentively listening to customer concerns and empathizing with their situation.
• Contributed to the achievement of departmental goals by consistently meeting or exceeding individual performance metrics.
• Utilized CRM systems proficiently for seamless data management and efficient customer issue resolution.
• Promoted a positive work environment by actively participating in team-building activities and supporting colleagues when needed.
• Retained valuable customers by offering suitable solutions that addressed their needs and concerns.

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Responded to customer requests for products, services, and company information.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

• Informed clients of policies and procedures.
• De-escalated and resolved customer complaints with punctual, polite and professional service.
• Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
• Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
• Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
• Piloted customer loyalty program, resulting in increased repeat business.
• Increased customer satisfaction with personalized follow-up strategies.
• Streamlined documentation process, reducing turnaround time for contract approvals.

• Analyzed customer behavior and data to identify trends and develop customer retention strategies.
• Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
• Developed strong relationships with key accounts, ensuring ongoing satisfaction and long-term commitment.
• Built constructive customer relationships to improve loyalty and recommendations.
• Reduced churn rates by identifying at-risk customers and crafting personalized retention plans.
• Improved overall company performance by contributing to strategic planning discussions and offering retention-focused recommendations.
• Increased customer retention rates by developing and implementing effective loyalty strategies.
• Collaborated with sales and marketing teams to develop targeted campaigns for customer segments.
• Analyzed customer data to identify trends, providing valuable insights for retention initiatives.

• Managed high call volume with exceptional attention to detail, resulting in fewer booking errors and cancellations.
• Provided outstanding customer service by addressing client inquiries and resolving issues professionally and courteously.
• Handled billing information over phone.
• Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
• Developed strong relationships with travel agents and corporate clients, leading to increased referral business and repeat bookings.
• Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.

• Responded quickly to telephone, email, online and in-person requests to book or update services.
• Provided exceptional customer service during high call volume periods, maintaining professionalism under pressure.
• Reduced booking errors with meticulous attention to detail and thorough verification procedures.
• Managed inventory of available rooms, updating systems in real-time to prevent overbooking situations.
• Assisted colleagues during peak seasons or high-demand situations, demonstrating flexibility and teamwork.
• Enhanced customer loyalty by providing personalized recommendations based on guest preferences.
• Collaborated with sales team to upsell premium services, resulting in increased revenue.
• Actively monitored competitor rates and promotions, adjusting pricing strategies accordingly to maximize occupancy rates.
• Coordinated with other departments for timely execution of guest requests, enhancing overall service quality.
• Maximized revenue by turning simple inquiries into reservations.
• Conducted regular reviews of reservation policies and procedures, recommending updates as needed to streamline operations.
• Ensured optimal utilization of rooms through effective management of group bookings and special events.
• Streamlined booking processes for improved customer experience and reduced wait times.
• Created daily floor sheets outlining reservations.
• Resolved various issues and discrepancies for customers.
• Handled billing information over phone.
• Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
• Worked closely with front desk to achieve full occupancy of property.

• Fostered positive relationships with hotel guests through professional demeanor and efficient handling of all room service inquiries.
• Kept track of inventory and supplies, notifying management when restocking was required to ensure seamless operation.
• Actively participated in team meetings to discuss ways to enhance the overall room service experience for guests.
• Streamlined order processing by effectively communicating with kitchen staff and ensuring timely delivery of meals.
• Supported other areas of hotel operations as needed, demonstrating flexibility and adaptability in a fast-paced environment.
• Participated in regular performance evaluations, proactively seeking ways to improve individual performance and contribute to the overall success of the hotel''s room service department.
• Boosted customer loyalty by providing personalized recommendations based on guests'' preferences and dietary restrictions.
• Developed rapport with returning guests, remembering their preferences to provide an even more personalized room service experience.
• Assisted in training new Room Service Order Takers, sharing best practices for delivering exceptional customer service.
• Increased overall guest satisfaction ratings by consistently offering prompt assistance with special requests or dietary needs.
• Collaborated closely with housekeeping staff to coordinate meal deliveries and ensure a seamless guest experience.
• Maintained updated knowledge of menu offerings, including daily specials and seasonal items, ensuring accurate information was provided to guests at all times.
• Utilized strong multitasking abilities to efficiently manage multiple incoming calls while simultaneously inputting order details into the system accurately.
• Demonstrated strong problem-solving skills to address any guest concerns or issues that arose during the room service process.
• Handled any necessary adjustments or modifications to orders quickly while keeping both kitchen staff and guests informed throughout the process.
• Answered detailed questions about menu items, contents and preparation methods to help guests make informed decisions.
• Kept work environments, equipment and trays clean and sanitized for guests.
• Met guests' needs by delivering meals and snacks and retrieving additional items.
• Maintained clean and safe work environment.
• Inspected dishes and utensils for cleanliness.

• Maintained a clean and organized workspace, promoting a welcoming environment for customers.
• Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
• Processed customer orders and accurately handled payment transactions.
• Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
• Met customer service goals and exceeded customer expectations.
• Developed and managed relationships with customers to increase customer loyalty.
• Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered product questions using knowledge of sales and store promotions.
• Resolved customer complaints and maintained clean and tidy checkout area.
• Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
• Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
• Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
• Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
• Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
• Conducted inventory counts regularly, ensuring accurate stock levels were maintained at all times.
• Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
• Redeemed coupons to discount purchases.
• Offered additional services such as loyalty programs or special promotions to enhance customer engagement.
• Provided exceptional customer service, addressing inquiries and resolving issues promptly.