Andrea R. Loyola
Summary
Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.
Possesses exceptional interpersonal, problem-solving and analytical skills to provide advice and expertise to client organizations improving business performance. Experienced in all aspects of operations, strategy and finance.
Overview
9
9
years of professional experience
Work History
Shift Manager
Sales Hub
05.2023 - Current
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Contributed to increased sales revenue by motivating staff to achieve individual and team goals consistently.
- Conducted regular evaluations of employee performance, identifying areas for improvement and offering targeted guidance for skill development.
- Implemented process improvements that streamlined daily operations, enhancing overall efficiency within the shift.
- Reduced employee turnover by implementing effective retention strategies such as recognition programs and career development opportunities.
- Promoted a positive work environment through open communication and constructive feedback.
Assistant General Manager
Navy Gateway Inns & Suites
02.2022 - 05.2023
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
Property Accountant & Bookkeeper
1906 Lodge
03.2021 - 03.2022
- Enhanced financial accuracy by reconciling property accounts and identifying discrepancies in a timely manner.
- Reduced errors in financial reports by meticulously reviewing and analyzing general ledger entries.
- Streamlined the month-end close process for greater efficiency, resulting in more accurate and timely financial statements.
- Assisted property managers with budget preparation, ensuring alignment with financial goals and objectives.
Hotel Manager
El Patio 77 Boutique Hotel
02.2019 - 03.2021
- Managed hotel operations for seamless functioning, ensuring high levels of efficiency and guest satisfaction.
- Reduced operating expenses by negotiating with vendors and optimizing resource management.
- Enhanced the hotel''s online presence through targeted marketing campaigns and social media engagement.
- Developed strong partnerships with local businesses to create exclusive offers and packages for hotel guests.
- Implemented revenue management strategies to maximize room rates, occupancy levels, and overall profitability.
Brand Specialist
Marriott International
04.2017 - 01.2019
- Enhanced brand knowledge by conducting comprehensive training sessions for sales teams.
- Developed customized training materials to effectively convey brand messaging and values.
- Improved sales performance by providing targeted coaching and feedback to team members.
- Trained new employees on product features, benefits, and company culture, ensuring seamless integration into the team.
- Reduced onboarding time by streamlining the orientation process for new hires.
- Increased customer satisfaction rates by equipping staff with the necessary skills to address client concerns professionally and efficiently.
Consultant & Staff Trainer
ENYA Restaurant
01.2017 - 04.2017
- Developed innovative strategies for clients, resulting in increased revenue and business growth.
- Streamlined internal processes to enhance team efficiency and improve overall project outcomes.
- Enhanced communication among team members, fostering a collaborative and supportive work environment.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
Project Manager
MOVISTAR
01.2015 - 01.2017
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Mentored junior team members in project management best practices to enhance their skills and contribute to better overall performance.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Prepared detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives.
- Negotiated contracts with vendors and suppliers, securing quality materials at competitive prices for efficient use of resources.
- Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
Education
BBA - Hospitality Management
Universidad Del Valle De Mexico
Mexicali, Baja California11.2015
Skills
- Business Planning
- Team Leadership
- Customer Relationship Management
- Staff Management
- Project Management
- Budget Controls
- Invoice Reconciliation
- Key Performance Indicators (KPI)
- Food and Beverage Management
- Productivity Performance
- Coaching and Mentoring
Languages
Spanish
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
French
Intermediate (B1)
Chinese (Mandarin)
Beginner (A1)
Timeline
Shift Manager
Sales Hub
05.2023 - Current
Assistant General Manager
Navy Gateway Inns & Suites
02.2022 - 05.2023
Property Accountant & Bookkeeper
1906 Lodge
03.2021 - 03.2022
Hotel Manager
El Patio 77 Boutique Hotel
02.2019 - 03.2021
Brand Specialist
Marriott International
04.2017 - 01.2019
Consultant & Staff Trainer
ENYA Restaurant
01.2017 - 04.2017
Project Manager
MOVISTAR
01.2015 - 01.2017
BBA - Hospitality Management
Universidad Del Valle De Mexico
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