Andrea Soto Estrada
Mexico City
Summary
My professional experience offers a strong background in customer services where client satisfaction is the main goal.
I consider myself to be a hardworking and passionate employee with strong organizational skills and ready to guide a team to achieve company goals.
Overview
14
14
years of professional experience
Work History
CONCIERGE
Celebrity Cruises
11.2021 - Current
- Provided event coordination and logistics skills for several big groups and charters.
- Provided special service and attention to Loyalty Program guests.
- Effectively provided solution to guest concerns on the daily basis.
GUEST RELATIONS OFFICER
Celebrity Cruises
11.2018 - 11.2021
- Assisted guests providing information and managing guest concerns
- Creating memorable experiences that live up to Celebrity Cruises standards.
JUNIOR GUEST RELATIONS OFFICER
Celebrity Cruises
06.2018 - 11.2018
- Met customer telephone call guidelines according to FORBES standards ensuring guests satisfaction
- Resolved customer inquiries and complaints quickly.
SNACK ATTENDANT
Celebrity Cruises
11.2014 - 01.2016
- Served food and drink to drive guest satisfaction while anticipating customer needs.
ACCOUNTING DEPARTMENT- Internship
Crown Paradise Cancun Hotel
06.2010 - 07.2010
- Verified financial journals for clarity and completion and drafted financial reports.
BUSINESS CENTER EVENT COORDINATOR- Internship
Camino Real Hotel
06.2009 - 07.2009
- Managed administrative logistics of events planning.
Education
UNIVERSITY DEGREE - INSTITUTIONAL MANAGEMENT
UNIVERSIDAD PANAMERICANA, ESDAI
05.2012
GETTING STARTED AS A NEW LEADER
CELEBRITY CRUISES
10.2021
Skills
- Guest Complaint Resolution
- Customer Loyalty
- Hospitality and Service Knowledge
- Event Supervision & schedule management
- Leadership skills
- Dynamic Communication Skills
- Personalized Guest Services
Languages
Spanish
English
Extra Curricular Activities
- Thesis publication in the Investigation Magazine, ESDAI “MOLECULAR MIXOLOGY” - 2012
- Course BEBERAGE MANAGEMENT by César Ritz Collage - 2011
Timeline
CONCIERGE
Celebrity Cruises
11.2021 - Current
GUEST RELATIONS OFFICER
Celebrity Cruises
11.2018 - 11.2021
JUNIOR GUEST RELATIONS OFFICER
Celebrity Cruises
06.2018 - 11.2018
SNACK ATTENDANT
Celebrity Cruises
11.2014 - 01.2016
ACCOUNTING DEPARTMENT- Internship
Crown Paradise Cancun Hotel
06.2010 - 07.2010
BUSINESS CENTER EVENT COORDINATOR- Internship
Camino Real Hotel
06.2009 - 07.2009
UNIVERSITY DEGREE - INSTITUTIONAL MANAGEMENT
UNIVERSIDAD PANAMERICANA, ESDAI
GETTING STARTED AS A NEW LEADER
CELEBRITY CRUISES
Similar Profiles
RAUL PARQUETRAUL PARQUET
Senior Manager at ROYAL CARIBBEAN CRUISES LIMITED, Celebrity CruisesSenior Manager at ROYAL CARIBBEAN CRUISES LIMITED, Celebrity Cruises
Katherine TaverasKatherine Taveras
EXECUTIVE ADMIN. ASSISTANT – F&B AND HOTEL OPERATIONS at CELEBRITY CRUISESEXECUTIVE ADMIN. ASSISTANT – F&B AND HOTEL OPERATIONS at CELEBRITY CRUISES
CHETAN SANGEWARCHETAN SANGEWAR
Junior Guest Relations Officer at Celebrity CruisesJunior Guest Relations Officer at Celebrity Cruises
Milenko FilipovicMilenko Filipovic
Inventory manager at Celebrity CruisesInventory manager at Celebrity Cruises
MARIANA REYNA FABIANMARIANA REYNA FABIAN
Oceans and Fisheries Scientist at OCEANA MexicoOceans and Fisheries Scientist at OCEANA Mexico