Hi, I’m
Andrea G Ayala Cosio
Receptionist / RRHH Assistant
Querétaro,Mexico
It is never too late to be what you might have been.
George Eliot
Summary
Dedicated Front Desk Receptionist with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
2
years of professional experience
9
years of post-secondary education
2
Languages
Work History
Hotel Hotsson Qro.Queretaro, Queretaro
Front Desk Receptionist
03.2021 - 02.2022
Job overview
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Designed employee work schedules to address complete operational needs.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Trained new team members on company procedures, customer service and issue resolution.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
CAIQueretaro, Queretaro
Personal Recruitment Worker
04.2020 - 03.2021
Job overview
- Followed up with notable applicants sourced via industry-specific pipelines, events and job fairs.
- Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials and conducting initial interviews and pre-screening assessments.
- Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.
- Studied job descriptions and qualifications to determine applicant requirements.
- Coordinated schedules to arrange management interviews with applicants.
- Tracked candidates and pushed for feedback on disqualifications, time-to-fill statistics and other variables.
- Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
Education
UAQQueretaro
Bachelor of Science from Odontology
04.2017 - Current
Instituto Cambridge QueretaroQueretaro
High School Diploma
01.2014 - 12.2017
Skills
Office administration
Departmental support
Verbal and written communication
Performance improvement
Cash Handling
Time management
Availability
See my work availability
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Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Front Desk Receptionist
Hotel Hotsson Qro.
03.2021 - 02.2022
Personal Recruitment Worker
CAI
04.2020 - 03.2021
UAQ
Bachelor of Science from Odontology
04.2017 - Current
Instituto Cambridge Queretaro
High School Diploma
01.2014 - 12.2017