Andrea Ivana Camacho Chan
Hermosillo, Sonora
Summary
Bilingual, detail-oriented and highly organized transcriptionist with 3+ years of experience transcribing diverse audio and video materials into accurate, clear, and professionally written statements. Skilled in customer service with a strong track record of managing client communications, resolving issues, and maintaining high levels of satisfaction. Seeking to leverage strong listening, writing, and communication skills in a Statement Writer position.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Trascriptionist
Rev.com Inc.
12.2021 - Current
- Exhibited strong listening skills to accurately capture and transcribe complex legal, medical and general audio and video files.
- Followed specific guidelines and style rules to meet clients' requirements and maintain consistency.
- Enhanced transcription accuracy by diligently proofreading and editing final documents.
- Strived to deliver transcribed documents on time to increase chances of future collaboration.
- Demonstrated versatility in handling diverse subject matter areas including legal, medical, technical, and business-related content.
Customer Service Representative
SSG Mexico
07.2023 - 08.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information via voice, chat and email.
Bilingual Customer Service Agent
Szertegia Call Center
10.2022 - 05.2023
- Enhanced customer satisfaction by addressing and resolving complex issues in a timely manner.
- Received recognition for outstanding performance in effectively managing high-volume calls during peak hours.
- Increased client retention by providing exceptional bilingual support and building rapport with diverse clientele.
- Identified and responded to customer requests and concerns through email, online chat, and phone for both English and Spanish -speaking customers.
Education
Bachillerato Tecnico - Accounting
CBTIS 11
Hermosillo, Sonora, Mexico07-2021
Skills
- Proofreading
- High accuracy level
- Strong grammar
- Attention to detail
- Team collaboration
- Confidentiality
- Time management
- Problem-solving
- Computer proficiency
- Research
- Continuous learning attitude
Certification
EF SET English Certificate (C2 Proficient)
Languages
Spanish
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Timeline
Customer Service Representative
SSG Mexico
07.2023 - 08.2024
Bilingual Customer Service Agent
Szertegia Call Center
10.2022 - 05.2023
Trascriptionist
Rev.com Inc.
12.2021 - Current
Bachillerato Tecnico - Accounting
CBTIS 11
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