Andrea Leticia Fuentes Marrufo
Mexicali
Summary
Polite and professional [Job Title] successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
Overview
5
5
years of professional experience
Work History
Call Center Agent
Redial
06.2022 - 09.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Responded to customer calls and emails to answer questions about products and services.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Call Center Agent
Telvista
02.2018 - 10.2019
- Metro PCS
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Responded to customer calls and emails to answer questions about products and services.
- Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
Realtor
Century 21
08.2017 - 01.2018
- Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
Education
High School Diploma -
High School
Mexicali09.1986
Elementary School
Mexicali09.1982
Skills
- Analytical Abilities
- Interpretation and Translation Services
- Online Systems
- Understanding Customer Needs
Timeline
Call Center Agent
Redial
06.2022 - 09.2022
Call Center Agent
Telvista
02.2018 - 10.2019
Realtor
Century 21
08.2017 - 01.2018
High School Diploma -
High School
Elementary School
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