Andrea Susana Fernandez Lepine
Estudiante-empleada
Ciudad De México
Summary
Proven achiever in customer relations and problem-solving, I significantly enhanced customer satisfaction and reduced call handling times at Qualfon. Skilled in customer support and fostering team collaboration, I consistently exceeded performance metrics and improved service efficiency. My empathetic approach and effective communication have been pivotal in promoting brand loyalty and streamlining operations.
Overview
3
3
Languages
Work History
Call Center Representative
Qualfon
- Resolved intricate problems through professional handling of escalated communications.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
- Effectively communicated complex information in a digestible format for callers of varying levels of technical understanding.
- Streamlined call flow processes for more efficient response times and increased productivity.
Waitress Supervisor
El Picha
- Improved teamwork among staff members by leading regular meetings to address concerns, share best practices, and set goals.
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Ensured seamless restaurant operations through meticulous organization and maintenance.
- Implemented staff training programs focusing on food allergy awareness, reducing instances of allergic reactions among restaurant guests.
- Boosted customer satisfaction with quick and accurate order processing.
- Adapted quickly to menu changes, ensuring team was always informed and prepared.
Education
High School Diploma -
Cuam
Cdmx07.2024
Skills
Customer Relationship Management
Answering questions
Call center operations
Customer support
Problem-solving skills
Work under pressure
Timeline
Call Center Representative
Qualfon
Waitress Supervisor
El Picha
High School Diploma -
Cuam