Summary
Overview
Work History
Education
Skills
Timeline
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Andrea Susana Fernandez Lepine

Andrea Susana Fernandez Lepine

Estudiante-empleada
Ciudad De México

Summary

Proven achiever in customer relations and problem-solving, I significantly enhanced customer satisfaction and reduced call handling times at Qualfon. Skilled in customer support and fostering team collaboration, I consistently exceeded performance metrics and improved service efficiency. My empathetic approach and effective communication have been pivotal in promoting brand loyalty and streamlining operations.

Overview

3
3
Languages

Work History

Call Center Representative

Qualfon
  • Resolved intricate problems through professional handling of escalated communications.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
  • Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
  • Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
  • Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
  • Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
  • Effectively communicated complex information in a digestible format for callers of varying levels of technical understanding.
  • Streamlined call flow processes for more efficient response times and increased productivity.

Waitress Supervisor

El Picha
  • Improved teamwork among staff members by leading regular meetings to address concerns, share best practices, and set goals.
  • Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
  • Ensured seamless restaurant operations through meticulous organization and maintenance.
  • Implemented staff training programs focusing on food allergy awareness, reducing instances of allergic reactions among restaurant guests.
  • Boosted customer satisfaction with quick and accurate order processing.
  • Adapted quickly to menu changes, ensuring team was always informed and prepared.

Education

High School Diploma -

Cuam
Cdmx
07.2024

Skills

Customer Relationship Management

Timeline

Call Center Representative

Qualfon

Waitress Supervisor

El Picha

High School Diploma -

Cuam

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Andrea Susana Fernandez Lepine Estudiante-empleada