Andrea Valentina Serrano Aguirre
Summary
Personable and dedicated Project Assistant with self-motivated nature focused on independently handling project and team needs. Highly organized in preparing documentation, schedules and communications.
Overview
6
6
years of professional experience
Work History
Project Assistant, Case Management- Prescreen
USRAP RSC, IOM Migration
08.2023 - Current
- Conduct interviews with refugees to gather biographical information and input data into relevant databases.
- Ensure accurate completion of forms and documents, including scanning, photocopying, and organizing materials.
- Translate basic materials and ensure quality control in accordance with established guidelines.
Executive Assistant
The Noor Project- Intuitive Solutions (ISI S.A.)
06.2022 - 01.2023
- Coordinated travel reservations and managed calendars.
- Prepared for meetings, including document gathering and logistics management.
- Planned virtual and in-person events and maintained databases.
- Engaged with donors and partners to address concerns and resolve issues.
- Conducted opportunity research and managed grant application process.
Executive Assistant
Islamic Schools League Of America (ISLA), ISI S.A.
03.2022 - 06.2022
- Coordinated travel arrangements and handled calendar management.
- Conducted research, generated reports, and prepared newsletters.
- Assisted with virtual event logistics and database development.
- Acted as a community manager for social media accounts and engaged in donor relations.
Sales Specialist
Intercomercio Visual
11.2020 - 03.2022
- Prospected and contacted new businesses and customers.
- Managed sales activities and ensured customer retention.
- Facilitated material acquisition and administered databases.
Customer Service Representative
United Parcel Service (UPS), Conduent
06.2020 - 11.2020
- Handled package information and conducted lost package investigations.
- Provided exceptional customer service and managed paperwork for claim resolution
Internship: Quality Manager Intern
Alterna Guatemala
11.2018 - 04.2019
- Assisted with event and project logistics and developed databases.
- Collaborated with national companies for training on Guatemalan tourism.
Volunteer: Outgoing Global Volunteer (OGV)
AIESEC Guatemala- URL
01.2018 - 01.2019
- Built community partnerships through effective communication and collaboration with local organizations.
- Enhanced cultural understanding by facilitating workshops and presentations on global issues.
Internship: Research Assistant
Inst. De Investigación Sobre El Estado (ISE)
02.2018 - 10.2018
- Contributed to database development and conducted fieldwork.
- Applied research techniques and contributed to the Hemeroteca de Guatemala.
Education
Master of Arts - Nonprofit Management
Escuela Iberoamericana De Posgrados (ESIBE)
Madrid, Spain- Remote03.2025
Bachelor of Arts - International Affairs
Universidad Rafael Landívar
Guatemala City07.2024
Certificate - Fundraising Management
University Lilly Family School of Philanthropy
Indianapolis, IN- Remote12.2022
High School Diploma -
Colegio Decroly Americano
Guatemala City10.2015
Skills
- Administrative Support
- Research abilities
- Team Support
- Meeting Coordination
- Scheduling and calendar management
- Travel Coordination
- CRM and program adaptability
Languages
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
References
Mgtr. Cinthia Hernandez from Intuitive Solutions
Email: hernandezcinthia458@gmail.com
Phone number: +502 5808-9271
Ana Lucia Perez from AmCham Guatemala
Email: aperez@amchamguatemala.com
Phone number: +502 5698-9474
Dr. Shaza Khan from Islamic Schools League of America (ISLA)
Email: skhan@theisla.org
Phone number: +1 (630) 329-2107
Timeline
Project Assistant, Case Management- Prescreen
USRAP RSC, IOM Migration
08.2023 - Current
Executive Assistant
The Noor Project- Intuitive Solutions (ISI S.A.)
06.2022 - 01.2023
Executive Assistant
Islamic Schools League Of America (ISLA), ISI S.A.
03.2022 - 06.2022
Sales Specialist
Intercomercio Visual
11.2020 - 03.2022
Customer Service Representative
United Parcel Service (UPS), Conduent
06.2020 - 11.2020
Internship: Quality Manager Intern
Alterna Guatemala
11.2018 - 04.2019
Internship: Research Assistant
Inst. De Investigación Sobre El Estado (ISE)
02.2018 - 10.2018
Volunteer: Outgoing Global Volunteer (OGV)
AIESEC Guatemala- URL
01.2018 - 01.2019
Master of Arts - Nonprofit Management
Escuela Iberoamericana De Posgrados (ESIBE)
Bachelor of Arts - International Affairs
Universidad Rafael Landívar
Certificate - Fundraising Management
University Lilly Family School of Philanthropy
High School Diploma -
Colegio Decroly Americano
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