Andree Naomi Pinto Perez
CDMX
Summary
Ability to work in a high-pressure, fast paced environment.
Creative customer care professional dedicated to consistently surpassing service goals with unparalleled support for customer needs.
Smoothly manages both incoming and outgoing calls and remote requests by applying strong organizational, research and time management skills. Solid history of success in fast-paced call centers.
Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
2
2
years of professional experience
2
2
years of post-secondary education
3
3
Languages
Work History
Specialty Resorts Agent
Marriott International
11.2022 - 06.2024
- Functioned as one of the limited number of experts in Resorts & All Inclusive properties, serving as a step up from a supervisor since not all supervisors had knowledge of their policies.
- Ensured seamless communication between front desk staff and reservations department for smooth guest check-in experiences.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Loyalty Care Representative
Marriott International
07.2022 - 11.2022
- Developed comprehensive knowledge of company products and services to better assist loyalty program members with their needs.
- Enhanced customer satisfaction by addressing and resolving loyalty program issues promptly.
- Handled escalated calls from dissatisfied customers with tact and diplomacy, working diligently toward satisfactory resolutions while maintaining positive relationships with clientele.
Reservations Agent
Marriott International
4 2022 - 07.2022
- Managed high call volume (over 50 calls per work day) with exceptional attention to detail, resulting in fewer booking errors and cancellations.
- Processed payments securely while adhering to strict confidentiality guidelines regarding personal financial information.
Education
High School Diploma -
Colegio Alamos Cancun
Cancún, Quintana Roo, Mexico 08.2017 - 06.2019
Skills
Calm and Professional Under Pressure
Problem-Solving
Customer Complaint Resolution
Call center experience
Cross-selling techniques
Microsoft Office
Multitasking
Timeline
Specialty Resorts Agent
Marriott International
11.2022 - 06.2024
Loyalty Care Representative
Marriott International
07.2022 - 11.2022
High School Diploma -
Colegio Alamos Cancun
08.2017 - 06.2019
Reservations Agent
Marriott International
4 2022 - 07.2022
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