Andres Alcantar
Cameron Firm PC
Tijuana
2
Languages
4
years of professional experience
Bilingual Intake Process Expert specializing in VA disability and loss mitigation intake. Recognized at Cameron Firm PC as the go-to specialist for streamlining high-volume qualification workflows and optimizing CRM-driven intake systems. Adept at empathetic client communication, case evaluation, and building efficient processes that increase lead conversion and client retention. Remote in Tijuana, MX – Operating on PST.
Work History
Intake Specialist
1 Year 1 Month- Streamlined processes for managing 260+ inbound leads per month, ensuring efficient follow-up and engagement.
- Secured retention of 64 clients within a single month, demonstrating effective relationship management.
- Recognized as a leading intake specialist through consistent high performance and client satisfaction.
Loss Mitigation Specialist
1 Year 10 Months- Evaluated 40+ borrower financial situations weekly to determine eligibility for loss mitigation and mortgage relief options, reducing foreclosure risk.
- Evaluated borrower financial situations to determine eligibility for loss mitigation options
- Facilitated communication between clients and lenders to negotiate loan modifications
Auto Finance Specialist
1 Year 1 Month- Evaluated customer credit applications to determine financing eligibility and risk assessment.
- Collaborated with sales teams to streamline loan approval processes and enhance customer experience.
- Processed auto loan applications efficiently, ensuring compliance with regulatory standards.
Education
Bachelor of Arts - Visual Arts
Skills
VA disability case intake
CRM & Case Management.
Loss mitigation
Lead conversion strategies
Empathetic Client Communication
Bilingual - English / Spanish.
High-volume intake assessment
Accomplishments
- Retained 64 clients in a single month through trust-based relationship management during foreclosure crisis.
- Qualified 50+ veterans daily for VA disability compensation, ensuring high-value case submission.
Languages
English
C2
Bilingual or Proficient
Spanish
C2
Bilingual or Proficient
Timeline
Intake Specialist
Cameron Firm PC
07.2025 - CurrentRead More
Loss Mitigation Specialist
Homestead Law Firm
01.2024 - 11.2025Read More
Auto Finance Specialist
Westlake Financial
11.2022 - 12.2023Read More
ESAV
Bachelor of Arts from Visual Arts
Read More