Andres Alvarado Tovar

• Facilitate effective communication between Spanish-speaking patients and medical staff, ensuring accurate interpretation during medical consultations, physical, occupational, and speech therapies.
• Provide assistance in interpreting medical and administrative instructions, including guidelines from the pharmacy, registration, and other hospital services, ensuring patients' complete understanding.
• Support patients and their families during their hospital stay, maintaining a warm and professional environment focused on delivering a compassionate and quality experience.
• Collaborate closely with the healthcare team to facilitate comprehensive, respectful, and culturally appropriate care for each patient.

I offer English-Spanish interpretation services for foreign teachers and speakers in person at the holistic center, either individually or in group sessions. I also provide interpretation for presentations, exhibitions, or classes, always focusing on connecting people and their intentions, overcoming language barriers

• Processed phone orders for a wide range of products, efficiently locating and adding items to customer accounts across various categories such as apparel, home appliances, tools, gardening, electronics, kitchen supplies, and even food.
• Executed additional sales through targeted upselling, suggesting related products to increase order value and meet sales metrics.
• Provided flexible payment solutions to customers, ensuring a seamless purchasing experience and addressing any payment-related inquiries promptly.
• Maintained up-to-date customer information and escalated complex issues to the appropriate departments, delivering quality service while optimizing time management and communication.

• Managed customer accounts for local newspapers in the Denver area, including The Denver Post, The Greeley Tribune, and The Longmont Times-Call, focusing on account retention through effective negotiation and conflict resolution.
• Addressed cancellation requests due to delivery issues or changes in editorial staff, negotiating lower prices and enhanced services to retain subscribers and improve customer satisfaction.
• Identified opportunities to add value to customer accounts through upselling additional services or features, enhancing the overall customer experience.
• Processed payments, updated account information, and negotiated outstanding balances while adhering to strict security protocols

• Provided remote customer service for the "DISH" campaign, assisting U.S.-based customers with technical issues and making necessary account modifications, including updates to personal, banking, and service-related information.
• Focused on customer retention by effectively negotiating benefits and lower-cost alternatives to discourage subscription cancellations.
• Handled account closures and openings, ensuring efficient resolution of customer requests and maintaining a high standard of service.
• Consistently met sales and retention metrics by delivering personalized solutions and addressing customer needs, contributing to overall campaign success.
• Enhanced customer accounts by offering value-added services such as additional channel packages, pay-per-view events, and premium options, aiming to increase monthly revenue.