Andres Alvarado Tovar

Orthopedic Clinic (Remote – Tijuana, Los Cabos, La Paz)

• Coordinate appointments between patients and clinics, providing bilingual (Spanish-English) assistance and detailed information about available services.
• Deliver remote interpretation during medical consultations for English-speaking clients, ensuring clarity and accuracy in provider-patient communication.
• Utilize digital tools to manage scheduling, patient intake, and follow-up procedures efficiently.
• Collect and document patient information, including symptoms and relevant medical history, to support specialists in clinical decision-making.
• Maintain clear records and ensure timely communication with patients to optimize their care experience.

Spanish-English Medical Interpreter
Medical centers, hospitals, clinics, shelters, and correctional facilities

• Delivered accurate and culturally sensitive interpretation for a wide range of medical consultations, including primary care, emergency room visits, and highly specialized fields such as neurology, oncology, ophthalmology, and psychiatry.
• Interpreted for psychological evaluations, counseling sessions, and support group therapies in hospitals, outpatient clinics, and correctional health facilities.
• Assisted in physical therapy and occupational therapy sessions, ensuring effective communication between providers and patients across various stages of treatment and recovery.
• Provided interpreting services in shelters, community outreach programs, and during spiritual or religious support sessions.
• Demonstrated strong active listening, information retention, emotional resilience, and cultural competence to ensure accurate, empathetic, and efficient interpretation in both high-pressure and sensitive environments.
• Maintained a rapid and seamless flow of communication with minimal delay, offering high-quality consecutive and simultaneous interpretation.

I offer English-Spanish interpretation services for foreign teachers and speakers in person at the holistic center, either individually or in group sessions. I also provide interpretation for presentations, exhibitions, or classes, always focusing on connecting people and their intentions, overcoming language barriers

I served as a Customer Service Representative for various local newspapers in the Denver, United States region. My role encompassed verifying information, managing account changes and payments, and addressing sales inquiries. As a Level 2 agent, I specialized in customer retention and de-escalation strategies. I collaborated with renowned publications such as the 'Denver Post,' 'Greeley Tribune,' and 'Longmont Times-Call

Customer Service Agent at TTEc, excelling in customer retention and sales of cable television packages for the DISH North American campaign. Skilled in managing customer accounts, including changes and cancellations, with a focus on delivering exceptional customer experiences.