Andres Bandala Fernandez
SIDIS/UPS Programmer
Cuautlancingo
Summary
Effective at supporting team needs with high-quality code, subject matter expertise and collaboration skills. Skilled programmer and complex problem-solver experienced in data analytics and report writing.
Overview
11
11
years of professional experience
2
2
Languages
Work History
SIDIS/UPS Programmer
Audi Mexico
05.2019 - Current
- Tested and deployed scalable and highly available testing software for production in order to ensure the proper fisrt start up of the vehicles.
- Modified existing software to correct errors, adapt to new architectures and improve performance for production environment.
- Performed research and analysis to develop new projects, proposals and program modifications.
- Collaborated with cross-functional teams to deliver high-quality testing software on time and zero impact on production.
- Implemented innovative systems for data collection.
UPS Programmer Specialist
Volkswagen Chattanooga
06.2021 - 08.2022
- International Assignment - Supported the start of production for ID.4 and Atlas PA 0 series.
- Design of new programs for Electric/Electrical testing on the production line.
- Timing improvement for the current test programs.
- Work with a multicultural team during assignment.
Back Desk Analyst
TI America/Audi
11.2016 - 05.2019
- Managed user accounts, permissions, and access controls, safeguarding company data while maintaining efficiency in daily operations for production.
- Documented resolutions to common problems, streamlining future troubleshooting efforts for both colleagues and end users.
- Collaborated with team members to diagnose and resolve complex technical issues for production IT systems.
- Responded promptly to after-hours support requests when necessary, demonstrating commitment to exceptional customer support at all times.
- Actively participated in cross-functional teams to address critical production IT-related projects or initiatives that required first level of support involvement.
- Enhanced customer satisfaction by resolving incident/service request tickets in a timely and efficient manner.
- Contributed to increased first-call resolution rates by effectively utilizing available resources and tools during troubleshooting efforts.
- Assisted in training new employees, fostering teamwork and collaboration within the FrontDesk/BackDesk team.
- Diagnosed and resolved machine operation variations and equipment problems.
Front Desk Analyst
TI America/Audi
09.2016 - 11.2016
- Engaged in user support interactions via telephone, chat and email platforms.
- Reduced ticket resolution times with thorough troubleshooting and effective communication skills.
- Assisted in training new team members on service desk procedures, tools, and best practices.
- Served as the primary point of contact for all IT-related queries within the organization, directing users to appropriate resources when necessary.
- Escalated critical incidents appropriately while maintaining clear communication throughout resolution process.
- Maintained detailed documentation of incidents and resolutions, aiding future troubleshooting efforts.
- Coordinated hardware replacements/upgrades when necessary for end-user devices.
- Collaborated with IT teams to resolve complex issues, ensuring minimal downtime for endusers.
- Proactively identified recurring issues and worked with relevant departments to implement solutions.
Backup/Storage Engineer
T-Systems
05.2014 - 09.2016
- Improved backup and recovery processes, ensuring data integrity and minimizing downtime during critical events.
- Enhanced system reliability with regular maintenance and upgrading of storage hardware and software components.
- Trained junior engineers on best practices for managing enterprise backup/storage environments, fostering a culture of continuous improvement within the department.
- Maintained up-to-date documentation on storage infrastructure, enabling streamlined communication between teams during projects or incident response situations.
- Collaborated on ETL (Extract, Transform, Load) tasks, maintaining data integrity and verifying pipeline stability.
- Prepared written summaries to accompany results and maintain documentation.
Incident Analyst
T-Systems
09.2013 - 05.2014
- Improved incident response times by streamlining the analysis process and implementing efficient workflows.
- Contributed to policy development efforts aimed at formalizing the organization's approach to incident management and prevention strategies.
- Coordinated with external partners to share valuable threat information.
- Supported management decision-making with accurate and timely reporting on incident trends and patterns.
Education
Bachelor of Engineering Technology - Electronics And Telecomunications
Universidad Politecnica De Puebla
Calpan, Puebla 07.2013
Skills
Coding
Software Development
Project Management
Agile development methodologies
Performance Testing
Software integration
Systems Analysis
Performance Optimization
Timeline
UPS Programmer Specialist
Volkswagen Chattanooga
06.2021 - 08.2022
SIDIS/UPS Programmer
Audi Mexico
05.2019 - Current
Back Desk Analyst
TI America/Audi
11.2016 - 05.2019
Front Desk Analyst
TI America/Audi
09.2016 - 11.2016
Backup/Storage Engineer
T-Systems
05.2014 - 09.2016
Incident Analyst
T-Systems
09.2013 - 05.2014
Bachelor of Engineering Technology - Electronics And Telecomunications
Universidad Politecnica De Puebla