Andres Bandala Fernandez
SIDIS/UPS Programmer
Cuautlancingo
Summary
Effective at supporting team needs with high-quality code, subject matter expertise and collaboration skills. Skilled programmer and complex problem-solver experienced in data analytics and report writing.
Overview
11
11
years of professional experience
2
2
Languages
Work History
SIDIS/UPS Programmer
Audi Mexico
05.2019 - Current
- Tested and deployed scalable and highly available testing software for production in order to ensure the proper fisrt start up of the vehicles.
- Modified existing software to correct errors, adapt to new architectures and improve performance for production environment.
- Performed research and analysis to develop new projects, proposals and program modifications.
- Collaborated with cross-functional teams to deliver high-quality testing software on time and zero impact on production.
- Implemented innovative systems for data collection.
UPS Programmer Specialist
Volkswagen Chattanooga
06.2021 - 08.2022
- International Assignment - Supported the start of production for ID.4 and Atlas PA 0 series.
- Design of new programs for Electric/Electrical testing on the production line.
- Timing improvement for the current test programs.
- Work with a multicultural team during assignment.
Back Desk Analyst
TI America/Audi
11.2016 - 05.2019
- Managed user accounts, permissions, and access controls, safeguarding company data while maintaining efficiency in daily operations for production.
- Documented resolutions to common problems, streamlining future troubleshooting efforts for both colleagues and end users.
- Collaborated with team members to diagnose and resolve complex technical issues for production IT systems.
- Responded promptly to after-hours support requests when necessary, demonstrating commitment to exceptional customer support at all times.
- Actively participated in cross-functional teams to address critical production IT-related projects or initiatives that required first level of support involvement.
- Enhanced customer satisfaction by resolving incident/service request tickets in a timely and efficient manner.
- Contributed to increased first-call resolution rates by effectively utilizing available resources and tools during troubleshooting efforts.
- Assisted in training new employees, fostering teamwork and collaboration within the FrontDesk/BackDesk team.
- Diagnosed and resolved machine operation variations and equipment problems.
Front Desk Analyst
TI America/Audi
09.2016 - 11.2016
- Engaged in user support interactions via telephone, chat and email platforms.
- Reduced ticket resolution times with thorough troubleshooting and effective communication skills.
- Assisted in training new team members on service desk procedures, tools, and best practices.
- Served as the primary point of contact for all IT-related queries within the organization, directing users to appropriate resources when necessary.
- Escalated critical incidents appropriately while maintaining clear communication throughout resolution process.
- Maintained detailed documentation of incidents and resolutions, aiding future troubleshooting efforts.
- Coordinated hardware replacements/upgrades when necessary for end-user devices.
- Collaborated with IT teams to resolve complex issues, ensuring minimal downtime for endusers.
- Proactively identified recurring issues and worked with relevant departments to implement solutions.
Backup/Storage Engineer
T-Systems
05.2014 - 09.2016
- Improved backup and recovery processes, ensuring data integrity and minimizing downtime during critical events.
- Enhanced system reliability with regular maintenance and upgrading of storage hardware and software components.
- Trained junior engineers on best practices for managing enterprise backup/storage environments, fostering a culture of continuous improvement within the department.
- Maintained up-to-date documentation on storage infrastructure, enabling streamlined communication between teams during projects or incident response situations.
- Collaborated on ETL (Extract, Transform, Load) tasks, maintaining data integrity and verifying pipeline stability.
- Prepared written summaries to accompany results and maintain documentation.
Incident Analyst
T-Systems
09.2013 - 05.2014
- Improved incident response times by streamlining the analysis process and implementing efficient workflows.
- Contributed to policy development efforts aimed at formalizing the organization's approach to incident management and prevention strategies.
- Coordinated with external partners to share valuable threat information.
- Supported management decision-making with accurate and timely reporting on incident trends and patterns.
Education
Bachelor of Engineering Technology - Electronics And Telecomunications
Universidad Politecnica De Puebla
Calpan, Puebla 07.2013
Skills
Coding
Timeline
UPS Programmer Specialist
Volkswagen Chattanooga
06.2021 - 08.2022
SIDIS/UPS Programmer
Audi Mexico
05.2019 - Current
Back Desk Analyst
TI America/Audi
11.2016 - 05.2019
Front Desk Analyst
TI America/Audi
09.2016 - 11.2016
Backup/Storage Engineer
T-Systems
05.2014 - 09.2016
Incident Analyst
T-Systems
09.2013 - 05.2014
Bachelor of Engineering Technology - Electronics And Telecomunications
Universidad Politecnica De Puebla
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