Andres Benjamin Martínez Pérez
System Administrator Engineering
Monterrey
Summary
Willing worker to amplify his knowledge. Open to new experiences in new labor fields. Willing to do my work efficiently with a good attitude and great patience.
Energetic, kind and attentive.
Experienced with diagnosing and resolving technical issues in timely manner. Utilizes excellent communication skills to understand user needs and provide effective solutions. Knowledge of various IT systems and track record of maintaining high user satisfaction.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
Work History
Service Desk Analyst
Cash App Foundever
11.2022 - 11.2024
- In charge of providing service and support through a chat application.
- Attention, communication, and resource transferring.
- Money management according to the financial rules.
- On-time communication.
- Enhanced customer satisfaction by providing timely, accurate, and empathetic support.
Quality Analyst
Cash App Foundever
11.2022 - 11.2024
- Agent interaction control and qualification.
- Following the procedure for upgrading.
- Communication and feedback with agents.
- Multiple software applications.
- Accomplishment of monthly KPIs.
- Weekly documentation about procedures and results.
- Provided detailed reports on quality metrics to senior management, enabling informed decision-making regarding process improvements.
Dispatch Analyst
Totalplay S.A. de C.V.
11.2021 - 08.2022
- Coordinación de un equipo de profesionales a cargo.
- Supervision and planning of the tasks performed by the work team.
- Compliance with the objectives defined by the company.
- Compliance with the tasks assigned by management.
- Collaboration with coworkers to facilitate the achievement of objectives.
- Response to problems/queries raised by the clients.
- Ensure quality in the service.
- Self-motivated, with a strong sense of personal responsibility.
Seller
Gameplanet S.A. De C.V.
07.2018 - 07.2019
- Correct schedule for the opening and closure of the shop.
- Product organization and requirement checking for superiors.
- Worked to build relationships with customers and built potential for additional sales.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Report creation and signature for daily incomings.
- Enhanced product knowledge by attending training sessions and staying current with industry trends.
Education
General Bachelor -
Universidad Autónoma De Nuevo León
Monterrey, Nuevo León 01.2013 - 12.2013
Engineer - System Administrator Engineer
Universidad Autónoma De Nuevo León
Monterrey, Nuevo León 01.2021 - 12.2021
Skills
Monitor Tool Management
Time Management
Advanced English
Autonomy
Patience
Detail Attention
Resilience
Communication
Technical support
Timeline
Service Desk Analyst
Cash App Foundever
11.2022 - 11.2024
Quality Analyst
Cash App Foundever
11.2022 - 11.2024
Dispatch Analyst
Totalplay S.A. de C.V.
11.2021 - 08.2022
Engineer - System Administrator Engineer
Universidad Autónoma De Nuevo León
01.2021 - 12.2021
Seller
Gameplanet S.A. De C.V.
07.2018 - 07.2019
General Bachelor -
Universidad Autónoma De Nuevo León
01.2013 - 12.2013
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