Andres Martinez

Projects: Local Corporate, Government, Real State, Industries, Panel Interview, New Joiners Academy, CAPs & Remediation Team.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Developed strong working relationships with staff, fostering a positive work environment.
• Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
• Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
• Collaborated with cross-functional teams to establish clear compliance guidelines and expectations for all departments.
• Facilitated panel interviews with multiple stakeholders, encouraging collaboration in selecting the best-fit candidate for each role.
• Conducted regular performance evaluations to identify areas of improvement and provide constructive feedback.
• Increased team productivity with regular progress monitoring and providing constructive feedback.
• Execution reports ans oversight over Corrective Action Plan (CAP) closure related to Internal Audit or regulatory issues

Projects: Global Subsidiary Group renewals, FinCEN & Product Usage Profile Remediation, Triggers, CAPs, Closure & Remaps

• Manage and lead KYC operations, including executing processes in accordance with Citi's compliance policies and overseeing the KYC control environment.
  Perform program management of (BAU)
• Update process to migrate more functions globally.
  Provide staff development and management responsibilities and ensure team service level standards are met.
  Collaborate with the Compliance Department and senior management within the relevant business units.
• Oversee new client onboarding and implement process improvements to enhance the client onboarding experience.
  Provide Management Information System (MIS) reports to senior management and ensure compliance with objectives within the timeframes outlined in the Upgrade Program and BAU.
  Monitor account upgrade activity daily to ensure compliance with regulatory and document requirements.
  Conduct quality reviews on upgrade cases and new clients, and ensure a high level of quality before finalizing cases.
  Maintain a book of work (BOW) for the launch of new systems and improvements to existing infrastructure.
• Appropriately assess risk when making business decisions, demonstrating particular consideration for the firm's reputation and protecting Citigroup.

Projects: 2 Day Onboarding.

• Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
• Planned, designed, and scheduled phases for large projects.
• Identified plans and resources required to meet project goals and objectives.
• Monitored project performance to identify areas of improvement and make adjustments.

Projects: New Client / Onboarding

• Kept abreast of changing regulatory landscapes, ensuring that company policies remained compliant with current laws and industry best practices.
• Reviewed internal policies regularly to ensure alignment with evolving AML/KYC regulations and industry standards.
• Streamlined onboarding processes for faster client approval and reduced turnaround times.
• Managed a team of compliance officers, cultivating a strong culture of adherence to AML/KYC regulations.
• Conducted thorough due diligence on high-risk customers by analyzing financial statements, public records, and negative news coverage.
• Enhanced interdepartmental communication to ensure consistent AML/KYC practices across the organization.

Projects: Research Team, Remediation Team, Onbording

• Performed periodic reviews of existing client files, ensuring continued adherence to AML/KYC requirements.
• Maintained updated knowledge of relevant regulations and industry best practices to continuously improve AML/KYC processes.
• Enhanced AML/KYC compliance by conducting thorough customer due diligence and risk assessments.
• Provided guidance to junior team members, helping them grow their expertise in AML/KYC analysis techniques.

• Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
• Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
• Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
• Enhanced presentation quality by designing visually appealing graphics and layouts.

• Built strong relationships with clients, fostering trust and loyalty in managing their financial portfolios.
• Developed comprehensive financial plans for clients to achieve short-term and long-term goals.
• Provided comprehensive retirement planning services, ensuring clients maintain their desired lifestyle postretirement.
• Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each clients' individual needs.