Andres Solórzano Villaseñor

Change Management Lead with experience leading CAB meetings, driving process improvements, and coordinating cross-functional teams to ensure successful and compliant change implementations. Skilled in automation, risk assessment, and stakeholder communication, with a strong focus on operational excellence and continuous improvement.

· Host CAB meetings three times a week, coordinating stakeholder and implementer participation, and assessing risks to ensure successful implementations.

· Work collaboratively with technical, security, operations, and business teams to ensure changes are executed on time and effectively.

· Developed automations to optimize the change management process in ServiceNow using tools such as Power Apps, Power Automate, UiPath, SharePoint, and Excel.

· Participated in the development of the ServiceNow API project to integrate the platform with various corporate tools.

· I have worked with Azure DevOps to document new releases within the company.

· Identify and analyze risks associated with each change to ensure successful implementations.

· Design and deliver training on the change management process, promoting compliance and improving organizational maturity.

· Verify that all change tickets (RFCs) comply with established guidelines.

· Act as a liaison between different areas to validate and approve changes.

· Support implementers in improving communication and documentation.

· Follow up on changes from planning to closure, ensuring quality, timeliness, and expected results.

· Prepare performance reports with key metrics to support decision-making.

· Drive continuous improvement in processes and tools.

· Develop communication plans to keep stakeholders informed about new procedures or enhancements.

· Provide support in incidents caused by changes, participating in incident management calls and coordinating with technical teams for timely resolution.

• Monitoring, maintenance and updating of video equipment, supervision of databases in cassandra, mongo-db and oracle
• Routing and networking for enterprise infrastructure
• Working in Change Management team and in the CAB meetings

• 2nd and 3rd level support, ticket attention for queries within the database, implementation of reports and management of the same database
• Preventive and corrective maintenance to machines, servers, web page and databases of the company

• 2nd and 3rd level support, ticket attention for queries within the database, implementation of reports and management of the database
• Preventive and corrective maintenance to machines, servers, web page and databases of the company
• Development of internal ERP system and web page

• Project leader of ERP implementation project
• Configuration of databases for the system, administrative and sales supervisor, warehouse control
• Developer of mobile applications for the company and supervising the area of new technologies and research

• Hardware and software maintenance of the company's computer equipment, backup of computer equipment and server management, wiring and configuration of internet networks, consultation and development of databases, monitoring, and development of updates to the website
• Supervision of social networks, development of advertising campaigns using Adobe packages