Sales Force and CRM tools
Andrés Villalón de la Rosa
Marketing And Sales
Cholula, PUE
Summary
Marketing Professional with more than 3 years of experience in the commercial, customer service and Digital marketing area, achieving positive customer experiences and sales goals. Passionate about technology and sales, characterized to achieve and work for objectives, with dynamic and proactive attitude, capable of solving conflicts, always looking to improve abilities and knowledge. Strong knowledge of customer solutions, business development and key decision making. Disciplined and forward-thinking person, with excellent communication and team-building skills.
Overview
3
3
years of professional experience
6
6
years of post-secondary education
1
1
Certification
1
1
Language
Work History
Strategic Business Development Executive
Xpd Global
07.2023 - Current
- Manage creation, execution and delivery of email marketing campaigns, ensuring company´s Key Performance Indicators.
- Develop innovative solutions to complex problems, resulting in improved organizational performance.
- Expand market presence by identifying new business opportunities and forging strategic partnerships.
- Actively collaborate with stakeholders to develop actionable strategies that aligned with corporate goals and objectives.
- Achieve company growth by implementing strategic marketing plans and business development initiatives.
- Understand customers needs and goals by developing and maintaining in-depth relationship with them.
Sales Manager
C11 Marketing
Cholula, Puebla
07.2022 - 04.2023
- Work against assigned monthly goals, by leading and coordinating sales teams
- Manage sales pipeline effectively while implementing creative ways to improve customer relationships
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs
- Elaboration of performance Reports and results
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Identify key client stakeholders and business opportunities by leading them on marketing business plan
- Creation of commercial proposals
- Outbound Sales managing more than 30 markets / cities across U.S
- Sales process management and Follow ups using Zoho CRM
- Customer engagement and interactions
- Identification of business opportunities.
Account Executive
6 PM Sports
01.2022 - 07.2022
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Assisted in onboarding process for new clients, ensuring a smooth transition into company's roster of accounts.
- Outbound Sales managing more than 30 markets / cities across U.S
- Implemented innovative tactics for lead generation in USA market, increasing overall conversion rates substantially over time.
- Sales process management and Follow ups using Zoho CRM
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Build of data base with 5,000+ soccer clubs in U.S.A
- Creation of commercial proposals
- Identification of business opportunities.
Customer Service Agent
Alorica
05.2021 - 11.2021
- Collaborated with team members to develop innovative solutions for complex customer problems.
- Implemented new strategies to reduce average call handle time while maintaining excellent service quality.
- Assisted in training new hires, sharing best practices for effective customer service delivery.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
Education
Bachelor in Marketing - Marketing
Universidad De Las Américas
Puebla. MX 08.2015 - 07.2021
Skills
Knowledge of Google ADS solutions
Certification
Facebook and Google ADS
Software
Canva
Market Research tools
Email Marketing (Brevo, Mailchimp, Apollo)
Timeline
Strategic Business Development Executive
Xpd Global
07.2023 - Current
Sales Manager
C11 Marketing
07.2022 - 04.2023
Account Executive
6 PM Sports
01.2022 - 07.2022
Customer Service Agent
Alorica
05.2021 - 11.2021
Bachelor in Marketing - Marketing
Universidad De Las Américas
08.2015 - 07.2021
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