Summary
Overview
Work History
Education
Skills
Timeline
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Andres A. González Gómez

Marketer, Teacher
Puebla City,PUE

Summary

Dynamic Bilingual Customer Service Representative with 4 years of experience handling incoming calls, resolving customer issues, inputting orders and processing shipments. Native Spanish speaker and fluent in English. Dedicated to maintaining highest customer satisfaction while processing large volumes of calls in busy offices. Communication is my passion, having studied music, with numerous certifications, english teaching and communication.

Overview

2
2
years of post-secondary education
2
2
years of professional experience

Work History

Bilingual Customer Service Representative

Connempathy
Tijuana, Baja California
06.2020 - Current
  • Managed numerous translation requests each day with positive and upbeat communication style to uncover and handle customer needs.
  • Exceeded in all the metrics set by the company month by month, being part of the top agents of the week several times.

Market Research Specialist

Tehucan's Townhall, Puebla
Tehuacan, Puebla
09.2019 - 01.2020
  • Coordinated with social media, public relations and other teams to execute product introductions.
  • Studied demographic data to determine optimal targets, competitor offerings.

English Teacher

Freelance
Puebla, Puebla
01.2018 - 02.2019
  • Prepared and implemented lesson plans covering required course topics.
  • Administered assessments and standardized tests to evaluate student progress.

Education

Bachelor's - Marketing

Universidad Abierta Y A Distancia De Mexico
Ciudad De Mexico
02.2019 - Current

Skills

Active listening and communication

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Timeline

Bilingual Customer Service Representative

Connempathy
06.2020 - Current

Market Research Specialist

Tehucan's Townhall, Puebla
09.2019 - 01.2020

Bachelor's - Marketing

Universidad Abierta Y A Distancia De Mexico
02.2019 - Current

English Teacher

Freelance
01.2018 - 02.2019

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Andres A. González GómezMarketer, Teacher