ANDRES IVAN RIVERA TREJO
Chula Vista
Summary
Adept in espresso machine operation and boasting a track record of effective team collaboration, I elevated customer satisfaction at REGENERATIVO COFFEE & WELLNESS BAR. Fluent in Spanish, I thrive under pressure, consistently enhancing hospitality service expertise. My proactive approach and commitment to continuous learning have significantly contributed to workplace efficiency and team morale.
Overview
5
5
years of professional experience
Work History
Warehouse Worker
Parts Authority
Chula Vista
01.2024 - Current
- Prioritized and organized tasks to efficiently accomplish service goals.
- Received, sorted and stored incoming inventory items according to established guidelines.
- Operated forklifts and other material handling equipment safely and efficiently.
- Participated in training sessions to stay updated on best practices and new warehouse technologies.
- Operated forklifts and pallet jacks to move merchandise safely within the warehouse.
- Loaded and unloaded delivery trucks, managing the distribution of goods to appropriate storage areas.
- Communicated effectively with supervisors regarding work progress and any issues that arose during shifts.
- Provided assistance to co-workers when needed or requested.
- Followed proper safety protocols when operating machinery in the warehouse.
- Cleaned, maintained and organized the warehouse area daily.
- Assisted in the assembly of customer orders, ensuring accuracy and timely dispatch.
- Maintained cleanliness and organization of the warehouse to facilitate efficient operations.
Supervisor, Barista and Costumer Service
REGENERATIVO COFFEE & WELLNESS BAR
01.2023 - Current
- Monitored stock levels of coffee beans, syrups, cups, lids, and other supplies needed for operation.
- Maintained a clean and well-stocked work area throughout shifts.
- Assisted customers in selecting beverages based on their preferences.
- Received payments from customers and returned correct change when necessary.
- Resolved customer complaints in a polite and professional manner.
- Performed opening duties such as setting up espresso machines for the day's operations.
- Closed store by counting money at end of shift, restocking shelves and cleaning work areas.
- Inspected coffee brewing equipment to ensure proper functioning.
- Ordered products from suppliers when inventory was low or out of stock.
- Adhered to company policies regarding break times for employees.
- Provided support during peak hours by running drinks or helping out on the register.
- Promoted positive team morale by encouraging collaboration among staff members.
- Checked temperatures of freezers, refrigerators, and heating equipment.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Established and adjusted ordering parameters to manage inventory.
- Supported highest standards of conduct and service to support company reputation.
- Greeted guests with pleasant smile and superior customer service.
- Managed cash handling procedures, ensuring accuracy in transactions and deposits.
- Trained new baristas on coffee preparation techniques and customer service standards.
- Conducted regular quality checks on coffee and food items to ensure customer satisfaction.
- Resolved customer complaints with professionalism, ensuring a positive café experience.
- Managed opening and closing procedures, ensuring efficient operation of the coffee shop.
- Supervised daily operations, maintaining high standards of cleanliness and organization.
- Supervised and trained new baristas on all aspects of the job, including beverage preparation techniques, customer service protocols, cash handling procedures, and safety regulations.
- Latte art.
Barista and costumer service
CRU COFFEE ROASTERS & CELLARS
02.2022 - 12.2022
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Operated cash registers to process customer payments.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Stocked shelves with ingredients needed to make coffee drinks.
- Labeled containers of milk for use in coffee drinks according to expiration dates.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Collected payments and provided accurate change.
- Described menu items to customers and suggested products based on stated preferences.
- Restocked self-service area with sweeteners, stir sticks and coffee cup sleeves.
- Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
- Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
Costumer service and kitchen assistant
WILDCYPRESS RESTAURANT
01.2020 - 10.2021
- Greeted customers and answered any questions they had about the store's products and services.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Answered customer inquiries regarding store policies and procedures.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
- Identified discrepancies between actual count and register balance; made corrections accordingly.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Followed company security procedures for handling large sums of money.
- Performed other duties as assigned by management.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Helped customers find specific products, answered questions, and offered product advice.
- Learned roles of other departments to provide coverage and keep store operational.
- Assisted in prepping ingredients for meals by washing, peeling, and cutting vegetables.
- Cleaned work areas, equipment, utensils, dishes, and silverware between tasks.
- Heated prepared foods in ovens or on grills according to recipes or instructions.
- Carried out basic cooking duties such as reducing sauces and parboiling food.
- Measured ingredients required for specific food items being prepared.
- Prepared simple dishes like salads, sandwiches, as per instructions from the cook.
- Sliced meats and other ingredients according to recipe specifications using knives or machines.
- Accurately weighed ingredients for each dish in order to maintain portion control standards.
- Stored food in designated containers and storage areas to prevent spoilage.
- Grilled and deep fried various foods from meats to potatoes.
- Safely operated kitchen equipment, including industrial-size mixers and knife sharpening tools.
Education
High school graduate -
Colegio Emma de la Vega
01.2018
Skills
- Active Engagement
- Committed Professional
- Proactive
- Active Listening Skills
- Effective Under Pressure
- Effective Team Collaboration
- Commitment To Continuous Learning
- Latte art
- Espresso machine operation
- Hospitality service expertise
Languages
Spanish
First Language
English
Upper Intermediate (B2)
B2
Timeline
Warehouse Worker
Parts Authority
01.2024 - Current
Supervisor, Barista and Costumer Service
REGENERATIVO COFFEE & WELLNESS BAR
01.2023 - Current
Barista and costumer service
CRU COFFEE ROASTERS & CELLARS
02.2022 - 12.2022
Costumer service and kitchen assistant
WILDCYPRESS RESTAURANT
01.2020 - 10.2021
High school graduate -
Colegio Emma de la Vega
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