Andres Reynaldo Picos Zazueta
Summary
"Driven and aspiring digital marketing enthusiast. Known for exceptional customer service skills to leverage the knowledge and enthusiasm to contribute effectively in the dynamic realm of digital marketing."
Overview
3
3
years of professional experience
1
1
Certification
Work History
Lead Generator
Arcis Vista Oriente
10.2023 - Current
- Developed and implemented marketing campaigns targeting donors.
- Scheduled sales appointments to discuss products and services and to close qualified leads.
- Reached out to prospective customers using effective social media, research skills and networking events.
- Designed and presented social media campaign ideas.
Senior Waiter
El Bronco Mexican Restaurant
04.2023 - Current
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Managed food resources, memorized orders, and coordinated customer service.
- Bussed and reset tables to keep dining room and work areas clean.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Customer Service Agent
Teleperformance
06.2023 - 11.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
Restaurant Waiter
Gen Korean BBQ House
08.2020 - 04.2023
- Answered customers' questions, recommended items, and recorded order information.
- Greeted new customers, discussed specials, and took drink orders.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Cultivated warm relationships with regular customers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Education
Bachelor of Science - Marketing
UTEL University
Guadalajara, Jalisco, Mexico09.2025
High School Diploma -
Thunderbird Adventist Academy
Scottsdale, AZ05.2020
Skills
- Lead Generation
- Interpersonal and Written Communication
- Skilled in WordPress, Meta Bussines Suite
- Telephone and Email Etiquette
- Social Media Marketing
- Paid Advertising
- Copywriting
- Social Media Content Campaigns
Certification
- Social Media Marketing Training - 2 Months
- Create your Social Media Marketing Agency, Udemy - 6 Months
Languages
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
French
Elementary (A2)
Timeline
Lead Generator
Arcis Vista Oriente
10.2023 - Current
Customer Service Agent
Teleperformance
06.2023 - 11.2023
Senior Waiter
El Bronco Mexican Restaurant
04.2023 - Current
Restaurant Waiter
Gen Korean BBQ House
08.2020 - 04.2023
Bachelor of Science - Marketing
UTEL University
High School Diploma -
Thunderbird Adventist Academy
- Social Media Marketing Training - 2 Months
- Create your Social Media Marketing Agency, Udemy - 6 Months
Similar Profiles
Ethan CosioEthan Cosio
Outside Golf Supervisor at Arcis Golf ManagementOutside Golf Supervisor at Arcis Golf Management
Max HamreMax Hamre
Majestic Oaks Outdoor Services at Arcis GolfMajestic Oaks Outdoor Services at Arcis Golf
Brooklynne PercinBrooklynne Percin
Camp Counselor at Arcis GolfCamp Counselor at Arcis Golf