Andrew Givens
Houston
Summary
Motivated retail professional with strong sales, customer service and problem-solving abilities. Skilled at selling any product or service trained upon and learn new information quickly to maximize contributions and respond to changing customer preferences.
Overview
8
8
years of professional experience
Work History
E-Commerce Manager
Pinto Ranch Western Wear
Houston
07.2020 - 06.2024
- Used Retail Pro register system to ring up customer purchases, process payments and issue receipts.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Stayed up to date on store promotions, payment policies and security practices.
- Educated customers on product and service offerings.
- Filled customer orders by packaging sold items and documentation for direct shipping and by transferring orders to manufacturers or third-party distributors.
- Established relationships with third-party vendors for sourcing products or services needed by customers.
- Supported sales team members to drive growth and development.
- Coached, developed and motivated team to achieve revenue goals.
- Resolved customer complaints regarding sales and service.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Analyzed customer feedback and implemented strategies to improve the user experience of customers.
Sales Associate
Pinto Ranch Western Wear
Houston
04.2018 - 07.2020
- Built trusting relationships with customers by making personal connections.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Sold various products by explaining unique features and educating customers on proper application.
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
Operations Coordinator
MMI Agency
Houston
02.2016 - 04.2018
- Conferred with subordinate managers each day to assess needs and optimize activities.
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Enforced security policies and procedures to protect company assets from theft, loss or damage.
Skills
- Team management
- People skills
- Friendly, positive attitude
- Computer skills
- Merchandising knowledge
- Reliable and punctual
- New Hire Onboarding
Timeline
E-Commerce Manager
Pinto Ranch Western Wear
07.2020 - 06.2024
Sales Associate
Pinto Ranch Western Wear
04.2018 - 07.2020
Operations Coordinator
MMI Agency
02.2016 - 04.2018
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